Customer Relations Management
Global Management Academy Ltd
Summary
- Certificate of completion - Free
- Tutor is available to students
Overview
Managing relationships with customers has become a critical organizational competency. CRM is vital for customer retention, and E-CRM has become an essential tool in customer retention, and increasingly in customer acquisition. This course provides a strategic approach to customer engagement, enabling you to build an integrated organization-wide management system which will improve your firm’s sales process, build customer loyalty, and significantly improve your bottom line.
The course provides guidance on setting a vision and purpose for CRM, and tools and resources for the development of an organization wide CRM strategy this will also involve an analysis of the customer journey, and identification of the key customer touch points and strategies to optimize the customer experience. You will also learn how to review and evaluate your customer supply chain to identify opportunities for improvement in procurement, distribution, and logistics. In addition, you will learn how CRM can be applied in Marketing, Sales and Customer Support, and the range of technologies available for standalone CRM and fully integrated CRM systems. Finally, you will learn how to evaluate and select CRM systems for your organization, and how to plan and implement a successful CRM project.
Description
The content of this course includes:
- Understanding Customer Relations
- CRM and Customer Loyalty
- CRM in Marketing
- CRM and Sales
- CRM and Customer Service
- CRM and Key account management
- CRM in E-Business
- Understanding the Customer Supply Chain
- CRM and Supply chain management (SCM)
- CRM and integration with ERPs
- How to select a best fit CRM systems
- How to plan for successful CRM implementation
Learning with Global
Online courses at Global Management Academy are IPad, Android and Mobile Phone Compatible, and comprise:
- Online presentations
- Online quizzes
- Online videos
- Downloadable learning manual / workbooks / templates/ articles (manuals contain between 60 and 100 pages)
- Continuous Tutor support throughout the course
You will have access to your course for 90 days from the date of purchase
Requirements
Experienced Managers and Team Leaders tasked with improving Customer Relations
Questions and answers
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Certificates
Certificate of completion
Digital certificate - Included
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.