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Customer OR Services Cpd courses

Continuing Professional Development (CPD) courses enable professionals learn and enhance their skills within their fields, and ongoing CPD training is an essential part of many careers.

Accredited CPD courses offer a great way to keep up with industry trends, regulations, and best practices, ensuring you remain competitive and competent in your career. CPD qualifications are also available in a wide range of subjects, including management, health & care, business, HR, and more, with options for online or classroom study.

By gaining a CPD certificate or earning CPD points, you'll support lifelong learning, career development, and professional excellence, helping you achieve your career goals and keep up-to-date in your industry.

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  • Office Management, Business Administration & Retail Customer Service - Level 4 Diploma

    NextGen Learning
    Level 4 QLS Endorsed Diploma + CPD Certified | Complete Business Management | FREE PDF Certificate | Instant Access
    • 589 students
    • Online
    • 6.1 hours · Self-paced
    • Certificate(s) included
    • 120 CPD points
    • Tutor support
    Great service
    Highly rated
    Popular
    Trending
    ...(RQF) Level 2 Award in Customer Service (RQF) Level 2 Diploma in Customer Service (RQF) Level 3 Certificate in Principles of Customer Service Without any formal requirements, you can delightfully enrol in this Office Administration & Retail Customer Service course. Our Office …
    Save 14%
    £12 £14

  • Customer Service Diploma Level 2 & 3

    Training Express Ltd
    Free PDF & Hardcopy Certificates + Additional Resources | Transcripts Available | Free Retake Exam | Lifetime Access
    • 579 students
    • Online
    • 10.6 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    Highly rated
    Popular
    ...Principles of Customer Service Level 3 Diploma in Customer Service (RQF) Certificate in Know Your Customer & Customer Due Diligence No formal qualification to enrol in course. Customer Care Operator Customer Care Representative Receptionist Medical Receptionist Customer Service Manager …
    Save 14%
    £12 £14

  • Customer Service, KYC, CDD & Customer Relationship Management (CRM) Diploma

    NextGen Learning
    Level 5 QLS Endorsed Diploma + CPD Certified + 43 Endorsed Topics + Free PDF Certificate + Instant & Lifetime Access
    • 216 students
    • Online
    • 7.4 hours · Self-paced
    • Certificate(s) included
    • 150 CPD points
    Great service
    Highly rated
    ...Award in Customer Service (RQF) Level 1 Certificate in Customer Service (RQF) Level 2 Diploma in Customer Service (RQF) Level 2 Certificate in Principles of Customer Service (VRQ) Level 2 Certificate in Principles of Customer Service Level 2 NVQ Certificate in Customer Service (RQF) …
    Save 7%
    £12 £12.99

  • Customer Service Diploma (Level 2 & 3) Plus Sales and Marketing Skills - CPD Certified

    NextGen Learning
    CPD Accredited Diploma + 5 FREE Premium Courses + Free PDF Certificate + Get Instant & Lifetime Access
    • 99 students
    • Online
    • 2.4 hours · Self-paced
    • Certificate(s) included
    • 60 CPD points
    • Tutor support
    Great service
    Highly rated
    ...in Know Your Customer & Customer Due Diligence Level 3 Diploma for Customer Service Skills (RQF) Level 1 Award in Customer Service (RQF) Level 1 Certificate in Customer Service (RQF) Level 2 Award in Customer Service (RQF) Level 2 Diploma in Customer Service (RQF) Level 2 NVQ Certificate …
    Save 20%
    £12 £15

  • Customer Service Diploma (Level 2 & 3) - CPD Certified - Only £25!

    Be-a.co.uk
    Student Discount Card Eligible | Lifetime Access | Online certified training |Online certificate and exam included
    • 428 students
    • Online
    • Self-paced
    • 10 CPD points
    • Tutor support
    Great service
    Popular
    Our Customer Service Diploma is a best selling Customer Service Diploma and has been given the CPD accreditation and is the perfect course for anyone looking to work in the Customer Service sector. Our Customer Service Diploma follows on from our Reed courses best …
    £19

  • Level 2 Certificate in Customer Service (CPD)

    Online Training Academy
    CPD Accredited ! Free Certification | Lifetime Access | No Hidden Fees | 24/7 Tutor Support
    • Online
    • 0.7 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    ...in Customer Service (RQF) Level 2 Certificate in Principles of Customer Service Level 2 Award in Customer Service (RQF) Level 2 Diploma in Customer Service (RQF) This course is open to all. Customer Service course opens a range of job offers in the UK, including: Customer Service …
    £12

  • Level 2 & 3 Customer Service

    Knowledge Gate
    CPD Accredited>Get Free Certificate Within A Day! 9 Video Lesson> Easy to Learn> No Exam Required> 24/7 Expert Support
    • Online
    • 1.3 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    ...Career Module 01: Customer Service: Needs and Dealing Your Attitude: Developing Return Business Development Understanding and Meeting Customer Needs Customer Service: Verbal Conversation (In-Person) Online Customer Service: Electronic Communication Customer Service: Over the Phone Dealing …
    £19.99

  • Customer Service Training - Managing Customer Service

    Knowledge Gate
    CPD Accredited>Get Free Certificate! 2 Video Lesson> No Exam Required> 24/7 Expert Support
    • Online
    • 0.5 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    ...free digital certificate from Reed once you have finished the Customer Service Training - Managing Customer Service course. Anyone interested in learning more about Customer Service Training - Managing Customer Service or who is curious about it is welcome to enrol in this course …
    £19.99

  • Patient Customer Service Online Training

    Online Training Academy
    CPD Accredited ! Free Certification | FREE Retake Exam | Lifetime Access | No Hidden Fees
    • Online
    • 2.2 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    ...- £30K to 40K/year. Patient Customer Service Online Training Module 01: Introduction to Patient Customer Service Module 02: Effective Patient Customer Service Training Module 03: Areas of Patient Customer Service Module 04: Customer Service Operative Skills Module 05: Organising …
    £12

  • Advanced Customer Service Diploma

    Brentwood Open learning College
    Advanced Level 7 Diploma |*FREE PDF Certificate* | 200 CPD Points | +2 FREE Courses [40,000+ Enrolled Students]
    • 47 students
    • Online
    • 9.5 hours · Self-paced
    • Certificate(s) included
    • 200 CPD points
    • Tutor support
    Great service
    ...of each module. Unit 1 - Customer Services : An Introduction This Customer Service Unit covers the following topics: Elements of Customer Service: Classification of Customer Service Service Quality & Customer Service Effects of Poor Service on a Business Plus more Unit …
    £12

  • Enhancing Customer Service Skills

    Online Training Academy
    CPD Accredited ! Free Certification | FREE Retake Exam | Lifetime Access | No Hidden Fees
    • Online
    • 1.4 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    ...Enhancing Customer Service Skills Module 01: Introduction to Customer Service Module 02: Effective Communication Skills Module 03: Relationship Building Module 04: The Right Customer Service Personality Module 05: Dealing with Customer Complaints Module 06: Customer Service via Technology …
    £12

  • Customer Service Advanced Diploma

    Online Training Academy
    CPD Accredited ! Free Certification | FREE Retake Exam | Lifetime Access | No Hidden Fees
    • Online
    • 1.5 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    ...Identifying and Addressing Customer Needs Module 05: Generating Return Business Module 06: In-Person Customer Service Module 07: Giving Customer Service over the Phone Module 08: Providing Electronic Customer Service Module 09: Recovering Difficult Customers Module 10: Understanding When …
    £12

  • Patient Customer Service

    Care Skills Centre
    CPD Accredited Training | Free PDF Certificate + Instant & Lifetime Access | Interactive Audio-Visual Materials
    • Online
    • 2.2 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    ...Introduction to Client Services in Healthcare Module 03: Different Aspects of Patient Customer Service Module 10: Strategies for Managing Challenging Customers Module 02: Training for Effective Patient-Focused Customer Service Module 04: Essential Skills for Customer Service in Healthcare …
    £12

  • Customer Service Training

    EduGiant
    Skill Oriented | CPD Accredited | Instant Access | e-Certificate | FREE Video Lessons | 24/7 support
    • Online
    • 2.5 hours · Self-paced
    • Certificate(s) included
    • 3 CPD points
    • Tutor support
    ...WITH DIFFICULT CUSTOMERS Dealing With Difficult Customers LEAP INTO CUSTOMER SERVICE! LEAP Into Customer Service! EXCEPTIONAL PHONE SERVICE Exceptional Phone Service WHY CUSTOMERS BUY FROM YOU! $$$ WHY Customers Buy From YOU! $$$ BONUS LECTURE!!! FINAL TIPS …
    £12

  • Concierge: Customer Service and Hospitality

    Nano Training
    CPD QS Accredited | Bite Size Course Materials | Quick Access | Easy to Learn | 24/7 Expert Support
    • Online
    • 0.6 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    ...a dedicated concierge service. The Concierge: Customer Service and Hospitality course is designed to equip individuals with the essential skills and knowledge needed to excel in the field of concierge services. This comprehensive Concierge: Customer Service and Hospitality program …
    £12

  • Customer Service: Customer Service

    Lead Academy
    Special Offer-Free PDF Certificate| CPD UK & IPHM Accredited | Recognised Certificate | Video Training | Lifetime Access
    • 16 students
    • Online
    • 1.1 hours · Self-paced
    • Certificate(s) included
    • 1 CPD point
    • Tutor support
    Great service
    ...begin your customer service career or want to develop more advanced skills in customer service? Then this Customer Service course will set you up with a solid foundation to become a confident customer service manager and help you to develop your expertise in customer service. This …
    £12

  • Customer Service, KYC, CDD & CRM Training - CPD Certified

    Academy for Health & Fitness
    Level 4 QLS Endorsed & CPD Certified| 6 in 1 Exclusive Bundle! | 170 CPD Points | Free PDF Certificate | Lifetime Access
    • Online
    • 25 hours · Self-paced
    • Certificate(s) included
    • 170 CPD points
    • Tutor support
    Great service
    ...Course 01: Customer Services Co-ordinator Training Introduction to Customer Service What's Different about Good Customer Service? Customer Relationship Management Customer Service Communication Strategies Data Analysis in CRM Deepening Customer Relationship Handling Customer Complaints …
    Save 8%
    £31.99 £35

  • Office Management, Business Administration & Retail Customer Service - Level 3 Diploma

    Online Training Academy
    CPD Accredited ! Free Certification | FREE Retake Exam | Lifetime Access | No Hidden Fees
    • Online
    • 2.6 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    ...finesse. This comprehensive course seamlessly weaves together the threads of Office Management, Business Administration, and Retail Customer Service, transforming you into a virtuoso of corporate excellence. Unlock the gateway to success as you delve into the intricacies of effective …
    £12

  • Retail Customer Service - Level 3

    Training Express Ltd
    Free PDF Certificate + Free Life coaching Course | Free Retake Exam | Lifetime Access
    • 162 students
    • Online
    • 3 hours · Self-paced
    • Certificate(s) included
    • 5 CPD points
    • Tutor support
    Great service
    Highly rated
    Popular
    ...we will deepen our understanding of what constitutes excellent customer service, with an overview of the role and responsibilities of a customer service provider. Module 2: The Sales Process and Dealing with Customers at the Checkout In module two, we will gain an in-depth understanding …
    £12

  • Customer Service & Business Management

    Discover Training
    9-in-1 Cost Effective Bundle | CPD Accredited | 9 FREE PDF Certificates | 110 CPD Points | Lifetime Access
    • Online
    • 12 hours · Self-paced
    • Certificate(s) included
    • 110 CPD points
    • Tutor support
    Great service
    ...to this Customer Service course. 24x7 Tutor Support. Complete this Customer Service Course at your own pace. Customer Service Training This online Customer Service course was crafted by seasoned Customer Service industry experts, blending their extensive Customer Service experience …
    £45

  • Customer Service: Customer Service Level 6

    UK Professional Development Academy LTD
    Level 6 Diploma in Customer Service, 100% success rate , 100 CPD Points, Quiz based assessment included
    • 78 students
    • Online
    • 4 weeks · Self-paced
    • 100 CPD points
    • Tutor support
    Great service
    ...and experience in Customer Service and handling customers’ emotions is required. If you have level 1 customer service, Level 2 customer service, level 3 customer service, Level 4 customer service, and customer service level 5, then this Level 6 customer service has boosted your career …
    Save 42%
    £12 £21

  • Customer Service Course

    UK Professional Development Academy LTD
    Certificate in Customer Service | with study materials and Online Quiz Base Exam included | 24/7 Tutor support
    • 26 students
    • Online
    • 4 weeks · Self-paced
    • 10 CPD points
    • Tutor support
    Great service
    ...the basics of customer service, establish your attitude, identify and address customers' needs, provide customer services return business, In-person customer service, give customer service over the phone, provide electronic customer service, recover difficult customers and understanding …
    Save 52%
    £12 £25

  • Level 1 Award in Customer Services

    UK Professional Development Academy LTD
    Level 1 Award in Customer Services CPD | 24/7 Tutor Support | Quiz Based Exam Included | 30 CPD Credits
    • 22 students
    • Online
    • 4 weeks · Self-paced
    • 30 CPD points
    • Tutor support
    Great service
    Customer Service Diploma, Level 1 Award in Customer Service, 24/7 Tutor Support, Quiz-Based Exam Included, 30 CPD Credits. Customer service is the demonstration of offering help to both planned and existing customers. Customer service experts normally answer customers' inquiries …
    £12

  • Level 2 Diploma in Customer Service

    Compliance Central
    CPD Certified Course | FREE PDF Certificate | Tutor Support | Lifetime Access | Free Exam & Assessment
    • Online
    • 2 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    ...Boost Customer Satisfaction How To Avoid The 10 Deadly Sins Of Customer Service! More Money $$$ – Through Customer Retention How Much Is A Customer Worth? $$$ Do You Understand Your Customer? Dealing With Difficult Customers “LEAP” Into Customer Service! Exceptional Phone Service WHY …
    £12

  • Level 3 Diploma in Customer Service

    Compliance Central
    CPD Certified Course | FREE PDF Certificate | Tutor Support | Lifetime Access | Free Exam & Assessment
    • Online
    • 2 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    ...Boost Customer Satisfaction How To Avoid The 10 Deadly Sins Of Customer Service! More Money $$$ – Through Customer Retention How Much Is A Customer Worth? $$$ Do You Understand Your Customer? Dealing With Difficult Customers “LEAP” Into Customer Service! Exceptional Phone Service WHY …
    £12
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FAQs

Reed Courses advertises a large variety of courses which are delivered by a range of learning providers. The courses on offer vary in time duration and study method, with many offering tutor support. Whether you want to study for a regulated qualification, or take a course which provides CPD points/hours or qualifications, there are a number of learning options available.

A qualification can only be delivered by an awarding body which is regulated by a government body. The one you will most commonly see on site is OFQUAL, the government regulating body for England - but there is a different regulating body for each country in the United Kingdom, as well as the Republic of Ireland. Each regulating body maintains a list of the qualifications it regulates.

In addition to free courses, Reed Courses also has plenty of paid for online courses, designed to meet all kinds of learning goals and to suit a range of preferred study methods.

Reed Courses advertises a variety of free online courses. Alternatively you'll be able to enrol on an online course of your choosing, and study entirely online. If you'd prefer an in-person learning experience, you could take a classroom course where you'll be taught in a classroom at a given location. Reed Courses also advertises distance learning courses and in-company courses from a variety of learning providers.
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