CPD The Confident PA Communicator

• Do you wish to start a career as an Executive PA or do you want to become a more comprehensive Executive PA, skilled in effective communication and feeling confident?
• We can assist you with this.
• Global PA Training Academy are world leaders in the training and development of PAs, Executive Assistants, Personal Assistants, Executive PAs & Secretaries.
• Our Founder was a PA for 30 years and now champions your profession across the world. We are based in London.
• This advanced PA Classroom training focuses on the PA role when working with teams and the PA role within a team.
• It explores Assertiveness techniques and how to say 'no' as a PA and how to manage people and difficult situations.
• This PA course will increase your confidence as a communicator and includes a review of a whole suite of advanced PA communication skills in coaching, mentoring, influencing, negotiation and assertiveness.
• This 1 day programme is part of the ILM EA 7 Key Skills Management Programme and you have the option to attend all 3 days in the classroom or just 1 or 2 days and complete the course online with our live courses.

• 5 Secrets of Top Performing EAs & PAs - download
• The 7 Key Management Skills - > download

The aim of the 1 day PA Communication & Confidence session is to understand the principles of communication for PAs and how to use different techniques and vary your communication style in different situations in the workplace.

• This PA Communication & Confidence Masterclass will review communication skills in coaching, mentoring, influencing, negotiation and persuasion. PAs who attend this course will discover how to implement assertiveness skills in varying situations.
• PAs will learn to negotiate effectively and gain deeper insights into managing communication across all levels of the organisation. PAs will complete in the classroom on their team player style. The results will show PAs how to maximise their contribution during team meetings.
• The social media session will review how PAs can maximise their personal use of social medial tools to showcase their PA professional status.

Testimonials:

"As a PA I can now understand the different levels of assertiveness and responses and decide which best applies to. I now understand how to use open questions in conversations to extract all the relevant information I need to get my job done. As a PA I found this session extremely helpful". L, Eight Roads

"The assertive exercises for PAs were really helpful as they focused on situations that PAs find themselves in. This course was much better than normal communication courses". J, RBS.

• This course is for Executive Assistants, Personal Assistants, PAs, Secretaries & Administrators who wish to develop their communication skills in the workplace
• You will understand others more effectively and become more confident and proactive within your PA role.

• This course is for Executive Assistants, Personal Assistants, PA and Team PAs
• You will be working at middle and senior management level
• Your Manager will manage teams of people and communicate across the organisation

• If you complete the full programme (3 days in class/or online) you are eligible for the ILM Digital Award - EA 7 Key Management Skills
• The CPD PA Certificate will show your commitment to professional development and enhance your CV
• As a PA developing advanced communication skills in influencing, negotiation and assertiveness will offer you opportunities to move your career to a senior level

Certificate of completion

Digital certificate - Included