Skip to content

Conflict Management

Global Management Academy Ltd

Summary

Price
£119 inc VAT
Or £39.67/mo. for 3 months...
Study method
Online
Duration
24 hours · Self-paced
Qualification
No formal qualification
Certificates
  • Certificate of completion - Free
Additional info
  • Tutor is available to students

Overview

This E-Learning course will equip you with powerful, practical strategies for resolving workplace conflicts. Learn how to turn challenging conversations with difficult people into a foundation for improved relationships enhanced morale and increased productivity.

Do you ever feel apprehensive about raising a concern or problem with someone, but know that it will only get worse if you don't? And do you know how to resolve conflict that has already set in? Can you deal calmly with difficult people, and manage your own emotions as well as theirs? Can you find an outcome that will satisfy everyone? This practical course gives participants a six-step process that they can use and modify to resolve conflicts of any size. Participants will also learn crucial conflict resolution skills, including dealing with anger.

Description

The content of the course includes:

  • The CIPD Framework for Managing Conflict in Organizations
  • Understanding conflict at work
  • Assessing how effectively your organization manages conflict
  • Conflict resolution styles
  • The Thomas-Kilman Conflict resolution Instrument
  • Creating the Atmosphere for Resolution
  • Focusing on Individual and Shared Needs
  • Dealing with Anger
  • Getting to the Root Cause
  • Generating Options
  • Building a Solution
  • Managing the Process
  • Additional Tools for Conflict resolution (Johari Window, The Agreement Frame etc…)
  • What to do when resolution fails

Learning with Global

Online courses at Global Management Academy are IPad, Android and Mobile Phone Compatible, and comprise:

  • Online presentations
  • Online quizzes
  • Online videos
  • Downloadable learning manual / workbooks / templates/ articles (manuals contain between 60 and 100 pages)
  • Continuous Tutor support throughout the course

You will have access to your course for 90 days from the date of purchase

Who is this course for?

All Learners

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.

Ask a question

Certificates

Certificate of completion

Digital certificate - Included

Reviews

Currently there are no reviews for this course. Be the first to leave a review.

Leave a review

Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
View all
Related searches: Online courses