CompTIA A+ 220-801 Certification (2012 Objectives)
Nitrus Group
Summary
Location & dates
Overview
This hands-on course is designed to prepare delegates for the 220-801 A+ exam. It focuses on PC, laptop, printer, and network hardware technologies and support procedures.
At the end of this course you will be able to:
- Identify types and characteristics of PC and laptop components, including motherboard, CPU, memory, and storage, input, and output devices.
- Install and configure peripheral devices and system components.
- Install and configure print devices.
- Install and configure wired and wireless LAN links and internet access devices.
- Perform basic PC maintenance while working safely and responsibly.
- Communicate effectively with customers.
Description
This course consists of 4 main modules, each with lessons and practical hands-on labs.
Module 1 / Peripherals and Adapters
Safety Procedures
- Health and Safety Laws
- Electrical Safety
- Cable Management
- Lifting Techniques and Weight Limitations
- Static Electricity and ESD
Motherboard Components
- System Case Types
- Disassembling a PC
- Motherboard Layout
- Bus Architecture
- Motherboard Components
Power Supplies
- Electrical Circuits
- Power Supply Unit (PSU)
- Installing a Power Supply Unit
Connection Interfaces
- I/O Ports and Cables
- Legacy Port Types
- USB Ports
- SCSI
- Display Connectors and Cable Types
- Audio Connectors
Peripherals and Expansion Slots
- Basic Input Devices
- Touch Screens and Digitizers
- Installing and Configuring Peripherals
- Expansion Bus
- Adapter Cards
Output and Multimedia Devices
- Display Devices
- Comparing Display Technologies
- Video Adapters
- Audio Devices
- Multimedia Input Devices
Module 2 / System Components
Mass Storage Devices
- Hard Drives
- Host Bus Adapters
- Installing Disk Drives
- RAID
Removable Storage Devices
- Optical Disc Storage
- Flash Memory
- Floppy Drives
- Tape Drives
System Memory
- Memory Types
- Memory Characteristics
- Installing and Upgrading Memory
Processors
- Central Processing Unit (CPU)
- CPU Architectures
- Other CPU Features
- CPU Packaging
- Cooling Systems
- Removing a CPU
- Installing or Upgrading a CPU
BIOS
- CMOS Setup
- BIOS Component Information
- Configuring the Boot Sequence
- Configuring Onboard Devices
- BIOS Security
- Firmware Upgrades
- Using Built-in Diagnostics
Custom Configuration
- Configuring Computers for Business
- Configuring Computers for Home Use
Module 3 / Laptops and Printers
Laptops
- Portable Computers
- Laptop Components
- Upgrading Laptops
- Power Supplies for Portable Computers
Printer Types
- Printer Types
- Laser Printers
- Inkjet Printers
- Dot Matrix Printers
- Thermal Transfer Printers
- Scanners
Installing and Configuring Printers
- Installing and Configuring a Printer
- Maintaining Printers
- Routine Maintenance of Laser Printers
- Maintaining Other Printer Types
Preventive Maintenance
- Environmental Controls
- Power Problems
- MSDS Documentation
- Disposal and Recycling
Professionalism and Communication
- Customer Service Skills
- Communication Skills
- Professionalism
- Handling Customer Complaints
- Incident Response Policy
Module 4 / Networking Essentials
Network Hardware
- Basic Network Concepts
- Network Topologies
- The OSI Model
- Network Components
- Twisted-Pair Network Cabling
- Other Network Cabling Types
TCP/IP Essentials
- TCP/IP
- Internet Protocol and IP Addressing
- Configuring TCP/IP
- IP Version 6
- TCP and UDP
- DNS
- Internet Application Protocols
- Other TCP/IP Application Protocols
Wireless Networking
- Wireless Networks
- WLAN Security
- Configuring an Access Point
- Wireless Communication Ports
Internet Access
- The Internet
- Accessing the Internet
- Dial-up Access
- ISDN
- xDSL (Digital Subscriber Line)
- Other Broadband Services
- Configuring Firewalls
- Voice-over-IP
Who is this course for?
This course is intended for delegates wishing to qualify with CompTIA A+ Certification for PC Support professionals. It is also suitable for delegates wanting to improve their skills in PC support and administration. By completing this course, delegates will also be assisted with entry into a career in ICT. This course will particularly benefit delegates pursuing a career in supporting desktop personal computer users, in job roles such as Support Engineer, Maintenance Engineer, Desktop Engineer, Computer Administrator, or PC Support Analyst. Study of the course can also help to prepare for other, similar technical support qualifications and act as groundwork For more advanced training, including CompTIA Network+ or CompTIA Server+, CCNA, and MCSE / MCSA.
Requirements
Candidates should be able to:-
- Use a keyboard and mouse.
- Recognize the main components of a PC and different data media such as USB drives and DVD.
- Start the computer and navigate the desktop.
- Use Windows Explorer to create directories and subdirectories and manage files.
Use Internet Explorer to view websites.
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This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
