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Communication Skills for IT Specialists

Pitman Training Holborn

Summary

Price
£250 inc VAT
Study method
Online
Duration
10 hours · Self-paced
Qualification
Pitman Training Certificate
Awarded by Pitman Training
Additional info
  • Tutor is available to students

Overview

This course is perfect for anyone wanting to learn for the first time or who needs to revisit customer/user facing skills.

Description

You'll cover:

Session 1 - Importance of Communication Skills, Foundations of Effectiveness, Communications Theory, Assertiveness, Listening Skills, Effective Listening Techniques, Personality Types, Conflict Resolution

Session 2- Negotiation Skills, Negotiation Tips and Techniques, Translating Your Knowledge, Accountability and Trust, Building Rapport, Repairing Damaged Relationships, Effective Written Communications, Types of Writing

Session 3 - Preparing the Presentation, Delivering the Presentation, Creative Communications Management, Creativity Techniques, Value-Added IT, Value Quantifier, What Managers Buy, Selling Solutions, Developing Communication Channels

Why not visit us to sample this course, free? Get in touch now to arrange your visit.

Who is this course for?

First line IT support staff.

Requirements

None. All levels welcome.

Career path

IT Support Technician.

Questions and answers

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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