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Communication Skills for IT Specialists

Online course with study materials, tutor support and final exam included.

Pitman Training Essex and Suffolk

Summary

Price
£359 inc VAT
Study method
Classroom + online
Duration
12 hours · Part-time
Qualification
No formal qualification
CPD
12 CPD hours / points
CPD What's this?
Certificates
  • Certificate of completion - Free
Additional info
  • Tutor is available to students

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Location & dates

Location

Address
Pitman Training - Ipswich
12 Northgate Street
IPSWICH
Suffolk
IP13DB
United Kingdom
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Address
Pitman Training - Chelmsford
2 St Johns Court, Moulsham Street
CHELMSFORD
Essex
CM20JD
United Kingdom
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Address
4 Bloomsbury Square
Central London
London
WC1A2RP
United Kingdom
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Address
2
Lansdowne Road
Croydon
Surrey
CR92ER
United Kingdom
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Overview

The Communication Skills for IT Specialists course is designed to help you effectively engage with your audience and is specifically geared toward working in a technical environment.

CPD

12 CPD hours / points
Accredited by The CPD Standards Office

Description

The world of IT can be confusing if you don't speak the language. This course is designed to help to effectively engage with all types of audiences.

This informative course will enable you to manage and build positive relationships within any organisation as businesses continue to embrace technological advancements.

To be a great communicator, you need, first of all, to understand the theory behind good communication and the positive results it brings.

In this course, you'll learn how to be a good listener, as well as how to build trust through effective communication. What's more you'll learn how to truly add value by learning how to act with diplomacy and tact to become a successful and professional communicator in the IT field.

This course consists of nine modules:

1. Proven Techniques for Technical Communication

2. Communicating Effectively with Customers

3. Making an Impact with Non-Verbal Communication

4. Communicating with Confidence

5. Trust Building through Effective Communication

6. Improving your Technical Writing Skills

7. Become a Great Listener

8. Acting with Diplomacy and Tact

9. Handling Team Conflict

Who is this course for?

This course has been created specifically for IT specialists to help them improve their communication skills in everyday dealings with colleagues and clients.

Requirements

Computer experience and a willingness to engage in different forms of communication.

Career path

Gaining valuable IT-related training shows employers you're serious about career progression. If you're keen to work as an IT Support Engineer or Help Desk Specialists being able to effectively communicate with your colleagues and customers is a must.

Questions and answers

Certificates

Certificate of completion

Digital certificate - Included

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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