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91

Service OR Team OR Leader courses in City of London

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  • Leadership and Management

    ATA (Asset Training Academy) LTD
    CPD accredited Classroom and Online Course. Certificate, Study materials, Tutor Support, Lunch included.
    • 134 enquiries
    • Classroom
    • 2 days · Part-time
    • Certificate(s) included
    • 3 CPD points
    • Tutor support
    ...Course Defining the "role" of the Manager, Supervisor and Team Leader Understanding the skills, attributes and qualities of an effective Leader Establishing your credibility and authority as a Manager, Supervisor/Team Leader Acquiring a range of Leadership Styles to suit different …
    £780

  • Airline Fares and Ticketing Classroom Based Course

    Exodus Training and Recruitment
    • Classroom
    • 8 weeks · Part-time
    • Tutor support
    ...provide you open with a wealth of career options with the examples of the following career paths: Airport Ticket Desk Airport Customer Service Agent Airline Reservations Airline Call Centre Airline Reservation Agent Fares Desk Agent Travel Consultant Business Travel Business Start-up …
    £747

  • Brand Building with the Public

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 6 CPD points
    ...) 16:00 - 16:30 Best Practice in Brand Building (A list of key points identified - later these should be reproduced and sent out to the team) 16:30 - 16:45 Summary & Action Plans Agreed Brand Building with the Public - Benefits Understanding the value of brands Identify …
    £516

  • Call Centre - Achieving Best Practice

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 6 CPD points
    ...the company. Throughout the course, participants are encouraged to contribute to a lively debate about their perceptions of good customer service. They are constantly encouraged to look through the eyes of the customer and, by means of a series of role-plays are able to understand and …
    £516

  • Coaching Skills for Managers

    Practical Training for Professionals
    • 33 enquiries
    • Classroom
    • Part-time
    • 6 CPD points
    Coaching Skills - Overview This coaching skills course focuses on how managers develop individuals in their team. Styles of coaching are analysed and practised in role-play so delegates can adopt a style that best suits them. This coaching skills training course …
    £576

  • Coaching Skills for Sales Managers

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 6 CPD points
    Coaching Skills for Sales Managers - Overview This course focuses on how sales managers develop individuals in their team. Styles of coaching are analysed and practised in role-play so delegates can adopt a style that best suits them. This Coaching Skills for Sales …
    £576

  • Consultative Selling

    Practical Training for Professionals
    • 13 enquiries
    • Classroom
    • Part-time
    • 6 CPD points
    Consultative Selling - Overview This course is for those who sell ideas, products and services and who want to develop a selling style where the emphasis is on developing the concept of sales conversations together with long term, stable future business relationships …
    £516

  • Creative Problem Solving

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 6 CPD points
    ...avoid the knee jerk decisions that may further distort the current situation.) 15:00 - 16:00 The Value of the Team (How the use of existing skills and knowledge within the team can influence solutions.) 16:30 Summary & Action Plans Agreed Creative Problem Solving - Benefits …
    £576

  • Selling Skills for Exhibitions

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 6 CPD points
    • Tutor support
    ...Introducing People to the stand 12:15 - 13.00 Qualification - Using Open Questions 13.00 - 14:00 Lunch 14:00 - 14:30 Presenting your product/service (Features, benefits and matching benefits) 14:30 - 15:00 Closing Techniques (Dealing With Objections - 20 different closing skills) 15:00 …
    £516

  • Senior Management Skills

    Practical Training for Professionals
    • 12 enquiries
    • Classroom
    • Part-time
    • 6 CPD points
    • Tutor support
    ...15:30 Manager or Leader? A chance to understand the key differences between being a manager or a leader. What does each do and how do they depend upon each other. 15:30 - 16:00 Becoming a Leader. Plotting the journey from being a manager to becoming a leader, what are the key …
    £576

  • Success in Leadership & Motivation Skills

    Practical Training for Professionals
    • 20 enquiries
    • Classroom
    • Part-time
    • 6 CPD points
    • Tutor support
    ...Coffee break. 11.30-12.15: Removing the fear of delegation and understanding its crucial role in leadership. 12.15-12.45: What kind of leader are you? Exercises that highlight your management strengths and weaknesses 12.45-13.45: Lunch 13.45-14.45: Motivating our employees. …
    £576

  • Successfully Setting and Achieving Business Objectives

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 6 CPD points
    • Tutor support
    ...of the characteristics of good quality SMART Objectives and how they can be used to improve the motivation of individual team members as well as helping the team to achieve results inline with the overall vision, aims and objectives of the organisation. This Successfully Setting …
    £576

  • Introduction to Buying

    Practical Training for Professionals
    • 19 enquiries
    • Classroom
    • Full-time
    • 6 CPD points
    • Tutor support
    ...Communication Skills (The clues that point to the integrity of the seller. What skills can be implemented to drive down price or increase service levels) 11:00 - 11:15 Coffee Break 11.15 - 12:15 Negotiation Skills (A look at techniques that can improve the relationship between strategic …
    £576

  • Introduction to Facilitation Skills

    Practical Training for Professionals
    • 21 enquiries
    • Classroom
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...a plan of action. Facilitation is increasingly becoming a required skill of the modern manager who wishes to generate consensus within his team and professionals in support roles who do not have executive authority and need to use facilitation as a means to engage, enroll and enthuse …
    £576

  • Introduction to Management and Supervisory Skills

    Practical Training for Professionals
    • 35 enquiries
    • Classroom
    • Full-time
    • 6 CPD points
    • Tutor support
    ...and possibilities associated with the manager as a coach Learn how to handle difficult or conflict situations Understand their team and the stages of team development Provides the framework on decision making and setting objectives …
    £576

  • Introduction to Sales - From Emerging Salesperson to Buying Advisor (2 days)

    Practical Training for Professionals
    • 12 enquiries
    • Classroom
    • Part-time
    • 6 CPD points
    • Tutor support
    ...With so many businesses jostling for a share of the same marketplace/customer base, it is becoming increasingly more vital for our sales teams to be as strong and as professional as possible. One of the greatest costs to any company is on the loss of goodwill caused by poor or ill …
    £960

  • Essential Key Selling Skills

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 6 CPD points
    • Tutor support
    ...Timetable 09:30 - 10:00 Coffee & Course Objectives 10:00 - 10:30 Identifying Your Market 10:30 - 11:15 How To Promote Your Products/Services 11:30 - 13:00 Telephone Prospecting Lecture (How to use the telephone to best effect) 13:00 - 14:00 Lunch 14:00 - 15:00 Presentation …
    £516

  • Knowing Your Customer to Maximise Business Opportunities

    Practical Training for Professionals
    • 12 enquiries
    • Classroom
    • Part-time
    • 6 CPD points
    • Tutor support
    Know Your Customer - Overview The ability to understand your customer is essential for every successful business to enable it to grow. This inspirational and interactive course gives you the skills, tips and knowledge to ensure you genuinely know what your customer wants and …
    £516

  • Leadership & Management Skills

    Practical Training for Professionals
    • 77 enquiries
    • Classroom
    • Part-time
    • 6 CPD points
    • Tutor support
    ...Management Skills - Timetable 09:30 - 10:00 Coffee & Course Objectives 10:00 - 10:30 What makes a Good Leader? (What are the qualities required to be a good leader) 10:30 - 11:00 Leadership Styles (Can I change my style? What are the styles and how do I use them?) 11:00 …
    £576

  • Management Skills - How to Survive and Thrive

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 6 CPD points
    • Tutor support
    ...shape direction for the future . 12:45 - 13:45 Lunch 13:45 - 14:15 Vision A chance to explore one of the key skills used by effective leaders and how vision can be used as the key driver for business success. 14:15 - 14:45 Motivation How to gain commitment from colleagues, achieve …
    £576

  • Managing Appraisals Masterclass

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 6 CPD points
    • Tutor support
    ...performance and development of staff; objective setting and measurement.) 10:45 - 11:15 Benefits of Appraisals (Benefits to the organisation, the team, the MANAGER and the INDIVIDUAL) 11:15 - 11:30 Coffee break 11:30 - 12:30 Appraisal Role Plays (The importance of preparation; Setting …
    £576

  • Customer Care Excellence

    Practical Training for Professionals
    • Classroom
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...Introduction 10:00 - 10:30 Task 1: What Do We Hate About Calling Other Companies? (An exercise to discover delegates personal experience of poor service and to make sure they do not treat their customers in the same way.) 10:30 - 11:15 Customer Care (Ways of improving relationships with …
    £516

  • Customer Excellence for Finance Staff

    Practical Training for Professionals
    • Classroom
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...11:00 - 11:15 Coffee break 11:15 - 12:00 Know your Customers 12:00 - 12:45 Developing Customer Excellence (Customer expectations, service evaluation) 12:45 - 13:45 Lunch break 13:45 - 14:45 Customer Complaints (Why customers complain, dealing with difficult customers, benefits …
    £516

  • Motivation Skills Masterclass

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 6 CPD points
    • Tutor support
    ...organisation. The day is a revealing insight into people’s needs and drives and how the leader can harness those drives and develop them to the best advantage of the individual and the team. Some of the more important motivation theories are discussed and put into a practical application …
    £576

  • Motivational Management for the Public Sector

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 6 CPD points
    • Tutor support
    ...yourself and your team. Make them SMART. Keep them simple. 11.15-11.30: Coffee break 11.30-12.15: Positive delegation. Why it is so important not to do it all yourself. 12.15-12.45: Advanced communication skills. Getting the respect and support we need from our team. 12.45-13 …
    £576
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FAQs

Reed Courses advertises a large variety of courses which are delivered by a range of learning providers. The courses on offer vary in time duration and study method, with many offering tutor support. Whether you want to study for a regulated qualification, or take a course which provides CPD points/hours or qualifications, there are a number of learning options available.

A qualification can only be delivered by an awarding body which is regulated by a government body. The one you will most commonly see on site is OFQUAL, the government regulating body for England - but there is a different regulating body for each country in the United Kingdom, as well as the Republic of Ireland. Each regulating body maintains a list of the qualifications it regulates.

In addition to free courses, Reed Courses also has plenty of paid for online courses, designed to meet all kinds of learning goals and to suit a range of preferred study methods.

Reed Courses advertises a variety of free online courses. Alternatively you'll be able to enrol on an online course of your choosing, and study entirely online. If you'd prefer an in-person learning experience, you could take a classroom course where you'll be taught in a classroom at a given location. Reed Courses also advertises distance learning courses and in-company courses from a variety of learning providers.
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