Capacity and Demand

The amount of data that is available to everyone is growing at a rapid pace and we are all swamped with masses of information. Time is spent collecting it, manipulating it, requesting it and looking for it but do we make best use of it? It can be difficult to identify a particular issue or identify a trend from data presented.

As the quality of products and processes has improved again and again over the last 100 years, one of the most important tools manufacturing has used is Statistical Process Control. SPC allows objective measurement of capacity, demand, capability and, above all, quality. SPC is used around the world to manufacture almost every product you can buy. Despite using complex statistics to prove the theory, in practice SPC is easy to use with PCs doing all the hard work.

In manufacturing SPC is used to control demand and activity as well as measuring quality, it is used as a predictive tool and a tool to monitor changes long before the changes become a serious issue. So, why is it not used more extensively in Healthcare? The answer is that Statistical Process Control and its uses are not widely taught and staff do not know how to use it.

However, some Healthcare services are beginning to use it to measure things like clinic attendances, waiting lists, activity, demand and quality of outcomes.

The overall aim of this module is to give you a broad understanding of capacity and demand and SPC (Statistical Process Control), as well as introductory knowledge of process capability, variation and demand/queues. This module looks at: demand, capacity, activity, backlog and variation. It will teach learners how to construct simple run charts and how to use them to analyse data.

Having completed this module learners will be able to:

• Generate a run chart
• Differentiate between capacity, demand, activity and backlog
• Use Pareto analysis to prioritise activities

Lesson Plan

Sections within the module include:

• Welcome and Learning Objectives
• Introduction
• SPC Theory
• Process Capability
• Variation
• Demand and Queues and Summary

Accreditation

The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

Certification

On completion of this course you will be able to download a Virtual College certificate.

Duration

Approximately 3 - 4 hours. The length of time taken depends entirely on how quickly you can study and absorb the material. You can proceed as quickly or slowly as you like.

Target Audience

This module is aimed at anyone whose role it is to manage, measure, monitor or analyse statistical data. This module is focused around a Healthcare setting, and uses examples and scenarios from an NHS perspective.

However, this module would also be useful to anyone outside of this sector who would like to understand Capacity and Demand and Statistical Process Control.

Entry Requirements

There are no specific entry requirements for this module.

How it Works

What

This is an online course, all the training will be taken through your browser window. There will be no face-to-face sessions with instructors nor will you receive any training material through the post. If you wish you may print out any page of the training material and may also print the notes you took during the training.

You can also revisit the training material at any time, even after you have completed the course.

How

The material for this course has been broken down into several smaller lessons, each lesson dealing with a specific area of the overall subject.

The lesson consists of a series of pages in which an instructor will talk you through the lesson material at a pace that suits you. Pages may also include supporting pictures, graphs, animation or extra sounds to help with the learning where appropriate. Some lessons will include challenges/quizzes to help you keep in touch and interested in the material.

Lessons can be taken in any order and each lesson may be PAUSED and RESUMED at any stage. When all lessons in the course have been completed our system will realise and automatically record that you have successfully completed the course

When

The course is self-paced so you decide how fast or slow the training goes. You can complete the course in stages revisiting the training at any time.

Currently there are no Q&As for this course. Be the first to ask a question.