Business Skills Development Training

Diploma in Business Skills Development

**Complimentary Course Bundle - 5 Courses Absolutely FREE**

• Course 1 : Personal & Business Networking Skills - Level 3
• Course 2 : Business Administration Skills
• Course 3 : Business & Sales Development - Level 3
• Course 4 : Business Productivity Training - Level 3
• Course 5 : Consultant Skills for Digital Marketing - Level 3

This qualification is aimed at individuals who intend to develop and gain formal recognition of their competence in working as supervisor, team leader or managers. Moreover, because it provides an overview of management as a whole, it is ideal for anyone working in a variety of sectors and want to develop managerial skills.

You will cover the principles of business and the essentials of leadership and management, including managing personal and professional development. You will also learn how to manage team performance and people within a business, a vital skill for anyone looking to climb the ladder. This course carries out basic administrative tasks to gaining higher level support skills, these qualifications include a wide range of units to meet the needs of learners and employers.

Our online programme is well designed that you feel same as you are in the classroom. This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have lifetime access for 24 hours a day, 7 days a week. Effective support service, and study materials including step by step guided tutorial videos build your confidence to study well and guide you to secure your qualification.

* Free E-certificate (No additional cost for E-certificates)

Why You Should Choose Study 365

• Lifetime Access to your course.
• The price shown on Reed is for the whole course, including the final exam and free e-certificate.
• CPD and IAP accredited certificate upon successful completion
• Tutor Support available Monday – Friday

Why Choose Us?

• Our courses represent outstanding value for money
• High quality e-learning study materials and mock exams.
• Each course is designed by industry experts, using an innovative interactive learning approach.
• Includes step-by-step guided videos tutorials.
• 24/7 Access to the Online Learning Portal.
• Anytime & Anywhere Learning.
• Recognised Accredited Qualification.
• Access Course Content on Mobile, Tablet or Desktop.
• Study in a user friendly, advanced online learning platform.
• Excellent customer service and administrative support.

This Diploma course of Business and Administrative Management is comprehensive and designed to cover the following key areas. This course has been designed for 45 guided learning hours:

COURSE CURRICULUM

[Module 01] Communication Fundamentals

• Introduction To Communication Fundamentals
• Adapting To Audience And Build Trust
• Managing Communication Challenges

[Module 02] Team Working

• Your Responsibility In The Team
• How To Become A Better Team

[Module 03] Planning And Problem Solving

• The Decision Making Process For Organizations
• The Rational Decision Making Model: Steps And Purpose In Organizations
• Intuitive Decision Making In Business And Management
• Bounded Rationality And Decision Making In Organizations
• Common Biases And Judgement Errors In Decision-Making
• Decision Making Styles: Directive, Analytical, Conceptual And Behavioral
• Decision Making For Managers
• Types Of Planning: Strategic, Tactical, Operational And Contingency Planning

[Module 04] Safety In The Work Place

• Types Of Hazards
• Managers Role
• Training
• Stress Management
• Workplace Violence
• Identifying Your Company Hazards
• Drug & Alcohol Abuse
• Writing The Safety Plan
• Implement The Plan

[Module 05] Business Reports And Letter Writing

• Business Writing Skills
• Introduction To Business Report Writing
• Exploring Reports
• How To Prepare For Writing

[Module 06] Business Writing

• Getting Started
• Working With Words
• Constructing Sentences
• Creating Paragraphs
• Writing Meeting Agendas
• Writing E-Mails
• Writing Business Letters
• Writing Proposals
• Writing Reports
• Other Types Of Documents
• Proofreading And Finishing
• Wrapping Up

[Module 07] Collaborative Business Writing

• What Is Collaborative Business Writing?
• Types Of Collaborative Business Writing
• Collaborative Team Members
• Collaborative Tools And Processes
• Setting Style Guidelines
• Barriers To Successful Collaborative Writing
• Overcoming Collaborative Writing Barriers
• Styles Of Dealing With Conflict
• Tips For Successful Business Writing Collaboration

[Module 08] Proposal Writing

• Getting Started
• Understanding Proposals
• Beginning The Proposal Writing Process
• Preparing An Outline
• Finding Facts
• Writing Skills 1 and 2
• Writing The Proposal
• Checking For Readability
• Proofreading And Editing
• Adding The Final Touches

[Module 09] Business Ethics

• What Is Ethics?
• Implementing Ethics In The Workplace
• Employer/Employee Rights
• Business & Social Responsibilities
• Ethical Decisions
• Whistle Blowing
• Managerial Ethics
• Unethical Behavior
• Ethics In Business 1 and 2

[Module 10] E-Mails Writing Tips

• Introduction To Effective Email Writing
• Writing Email Messages
• Email Manners

[Module 11] Organisational Skills

• Remove The Clutter
• Prioritize
• Scheduling Your Time
• To Do Lists
• Paper And Paperless Storage
• Organization In Your Work Area
• Tools To Fight Procrastination
• Organizing Your Inbox
• Avoid The Causes Of Disorganization
• Discipline Is The Key To Stay Organized

[Module 12] Leadership Fundamentals

• Understanding Leadership
• Set A Solid Foundation And Direction
• Motivate Commitments
• Drive For Results
• Develop Yourself
• Exercise Files- Leadership Essentials

[Module 13] Note Taking

[Module 14] Data Management, Record Keeping And Filing

[Module 15] Appointment Booking And Arranging Interviews

[Module 16] Delivering Postal Mail

• Direct Mail Format Terminology
• Envelope Mailers
• Transpromo
• Parcels And Irregular Parcels
• Newsletters And Flyers
• Green Mail Strategies

[Module 17] Dictating

[Module 18] Customer Service And Telephone Handling Skills

• Customer Service Basics Over The Phone
• Get The Facts- Ask The Right Questions
• Discuss Solutions- Learning To Listen
• Dealing With Difficult Customers
• Developing Inbound & Outbound Telephone Skills
• Hot Telephone Tips
• Handling Complaints And Difficult Customers

[Module 19] Telephone Etiquette

• Aspects Of Phone Etiquette
• Using Proper Phone Language
• Eliminate Phone Distractions
• Inbound Class
• Outbound Calls

[Module 20] Organising A Meeting

• Organising A Meeting
• Exercise Files: Organising Meeting

[Module 21] Bookkeeping

• Introduction To Accounting

• Financial & Managerial Accounting
• Taxes

[Module 22] Invoicing/Petty Cash

• Petty Cash
• Working With Invoices And Receipts

[Module 23] Document Proofreading

• Importance Of Proofreading
• Steps To Proofread Your Document
• Proofing Symbols

[Module 24] QuickBooks for Payroll Management

• Introduction To QuickBooks
• Setting Up The Employee Payroll
• Running The Payroll
• Exercise Files: QuickBooks For Payroll Management
• 18. Tips For Speed Reading
• Tips For Speed Reading

[Module 25] Creating an Effective CV And Cover Letter

[Module 26] Time Management

• Introduction To Time Management
• Fundamentals Of Productivity
• How To Use Your Calendar Effectively
• Setting Up Priorities And Schedule
• Timer Budgeting

[Module 27] Event Planning

• Types Of Events
• Types Of Entertainment
• Support and technical Staff
• Vendors
• Finalize The Plan
• Administrative Tasks
• Get Organized
• Post Event Activities

[Module 28] Motivating Employees

[Module 29] Typing Speed Development

• Effective Typing

[Module 30] Administrative Procedure

• Why Your Office Needs Administration Procedures
• Gathering The Right Tools
• Identifying Procedures To Include
• Top Five Procedures To Record
• What To Include In Your Binder 1 and 2
• Organizing Your Binder
• What Not To Include In The Procedure Guide
• Share Office Procedure Guide
• Successfully Executing The Guide

[Module 31] Microsoft Word

[Module 32] Microsoft Excel

[Module 33] Microsoft PowerPoint

[Module 34] Microsoft Outlook

[Module 35] Accounting And Bookkeeping

[Module 36] Bookkeeping

[Module 37] Budgets & Financial Reports

[Module 38] Meeting Management

[Module 39] Communication Strategy

[Module 40] Emotional Intelligence

[Module 41] Employee Recruitment

[Module 42] Management Essentials

Method of Assessment

At the end of the Business and Administrative Management course learners will also take online multiple choice question assessment tests. This online multiple choice question tests are marked automatically so you will receive an instant grade and know whether you have passed the course.

Certification

Successful candidates will be awarded “Diploma in Business Skills Development”.

• Those wishing to enrol on a career-related professional qualification.
• Those already involved in administration and wishing to gain recognition for their skills.
• Individuals who want to work in administrative support roles in public or private sector organisations, or people who want to improve their administrative and supervisory skills.

• This course requires no formal prerequisites and this certification is open to everyone

There are different paths in which your career could develop. Business and Administration can help you succeed in a support role in any size or type of organisation. These roles include:

• Secretary
• Receptionist
• Office Administrator
• Personal Assistant
• Office supervisor
• Team leader
• Office Manager

Currently there are no Q&As for this course. Be the first to ask a question.