Business Process Management: an Introduction to Process Thinking
FutureLearn
Summary
Overview
Understand the importance of value-driven process thinking in today’s dynamic business environment.
Description
What are the main ingredients of a business process and how can business process management (BPM) be effectively used to improve organisational performance?
In today’s dynamic business environment, every organization manages a large number of business processes. Business processes determine what gets done, when and how, allowing organizations to achieve their strategic goals.
This course exposes you to “process thinking”. As you engage with the course you will become aware of how business processes are around you everywhere, and the key role they play both in your personal and professional life as you provide and consume products and services.
You will learn about the benefits of systematically managing business processes through BPM, how this differs from related disciplines, and the key phases of a BPM project. Professor Marcello La Rosa from the Queensland University of Technology’s BPM Discipline is supported by a team of international experts to lead this short course. You will also have the opportunity to engage with other learners from around the world to share your insights and experiences.
See the world through a business process management lens
Every organisation runs a large number of business processes. This free online short course begins by posing the question: “How can we leverage knowledge of business processes to improve organisational performance in this complex, changing world?”
Week 1: “What?” and “Why?”
In Week 1 we will introduce business process management and process thinking through a real-world case study and answer the question about the “What?” and “Why?” of business process management.
Week 2: Process identification, modelling and analysis
In Week 2 we will look at the BPM lifecycle in more depth. You will become skilled in looking at business operations through a business process lens. In particular, we will focus on the first three phases of the lifecycle: identification, discovery (with a focus on modelling) and analysis.
Week 3: Process redesign, automation, monitoring and controlling
In Week 3 you will continue to elaborate on the idea of value-driven thinking as you learn about the next phases in the lifecycle: redesign, implementation (with a focus on automation), and monitoring and controlling.
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This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
