Assertiveness and Communication Skills Course

We have specially designed the certification process so that you leave the course knowing you have an excellent understanding of Assertiveness Skills. Whilst we will do everything possible to assist you in meeting our required standards, not every student meets our standards. So when you have our certificate, you know you’ve earned it! If you have any questions about certification standards, just contact us

some feedback to Jimmy Petruzzi

"Jimmy became my mentor in 2015 through an online Life Coaching training course. Jimmy has an alternative vibration and zest for life, he inspired me to think differently. Following graduating from an online course Jimmy and I met to discuss factors around life coaching. Jimmy has a genuine willingness to support, advise and stretch new ways of thinking. I would like to thank Jimmy for inspiring me to push boundaries and to take risks without any self doubt. Mindset coaching from Jimmy, has elevated me to broaden curiosity in the world of professional performance coaching"
Natalie

"Hi Jim,

I just wanted to drop you a line to say thank you for all your help and guidance, and for sticking with us through a very difficult year, for doing your best to provide an interesting and meaningful experience for us and preserve the integrity of the course itself in the face of all the obstacles.
It cannot have been easy for you, and your hard work and dedication on our behalf is very much appreciated.
I have really enjoyed working with you and I am genuinely sorry you will not be with us throughout the rest of our course.
Thank you. I have learnt a lot from you.
I hope to see you again soon.

Regards"

• emotions - download

Why Assertiveness Training?

receive an internal certificate via email on successful completion of this course

Do you:

• Find yourself saying ‘yes’ to people’s requests when you really want to say ‘no?’
• Bottle up or fail to express your discontent, even if you think it’s justified?
• ‘Give in’ to others for a while, but eventually become irritable or even angry?

Assertiveness is the ability to express yourself and your rights in an open, non-confrontational way. Yet assertiveness does not come naturally because we have all learned passive behaviours to stave off confrontation.

When you train with Vita online Learning and Education , we teach you how to apply appropriate assertive communication skills in your day-to-day work and life situations: you will acquire practical techniques which will increase your effectiveness and productivity, and help you gain control of daily activities.

Course Aims

The course is designed to give students the appropriate tools to assert themselves in a wide range of situations at work. They will learn how the proper use of assertive behaviour enables people to deal with work colleagues, clients, suppliers and personal contacts in a way that is productive yet maintains and improves relationships.

Course Outline

Introduction and Course Overview

Different Types of Behaviour

• Definitions of Behaviour Types

• Recognising Aggressive, Passive and Assertive Behaviours

Causes and Effects of Behaviour Types

• Possible Causes of Different Types of Behaviours

• Impact or Effects of Each Type of Behaviour • Pros and Cons of Different Behaviours

Assertiveness and You

• Self Reflection

• The Benefits of Assertive Behaviour to You

Personal Communication Styles

• What is Communication?

• Getting Communications Across

• Personal Communication Style Questionnaire

Getting Our Thinking Right

• Our Inner Dialogue

• Managing Our Inner Dialogue

• Understanding Rights and Responsibilities

• Responsibilities of Assertiveness

• Exercises: Inner Dialogue and Rights and Responsibilities

• Positive Thinking

Body Language and Assertiveness

• How Important is Body Language?

• Demonstrating Assertive Body Language

Saying the Right Things

• Guidelines for Assertive Words

• The Three Step Approach to Being Assertive

• Exercises in Applying Assertiveness

More Assertiveness Techniques

• Reflecting/Playback

• Fogging

• Broken Record

Starting to be More Assertive

• Making Requests

• Tips for Making Requests

• Saying no: Refusing Requests

• LEEP Model for Handling Aggression from Others

• Applying Assertiveness to Your Own Situation

A Personal Action Plan

Our online courses materials are delivered direct to your email inbox. Our online courses are exactly the same as the classroom version, but include a range of supporting study material. Course materials include a complete assessment which consists of questions and case studies relating to your study material.

There is no time limit for completing your assessment; it can be completed in your own time as your own pace.

All students have their own tutor which they can access should they wish to ask any questions throughout the course. We run free monthly practice sessions for all students doing the home study courses, you will be notified monthly with dates of upcoming practice sessions

some of Jimmy Petruzzi testimonials

“I have been co-delivering workshops and doing interviews with Jim and had an amazing time during it. Jim has such a deep knowledge of the human behaviour and expertise on how to help people change it. Our interviews and workshops have mainly been around human mind as I am a neuroscientist and I was genuinely impressed with Jim’s knowledge about the human brain and deep interest in this area. I have no doubt that with his profound understanding behaviour and the root causes of it and enormous experience in NLP, hypnotherapy and other techniques Jim can handle any case of changing human behaviour and pioneer new techniques of how to do it. I also believe Jim is a great researcher and can achieve lots in this area too. It is always a real joy and bunch of insight working with him so would highly recommend it to anyone!”

Gabija Toleikyte, Ph.D

“Petruzzi, an Australian, is one of the best qualified coaches of his kind in the world. He has worked with several top players from teams including West Ham and Crystal Palace and his advanced training methods look like paying dividends on the pitch.

The lads have taken to him and shown belief in his methods but his work is structured and a long-term thing.”

Chris Casper, former Manchester united defender and former Manager of Bury FC

Quoted Bury Times

Fabulous person and a coach with clarity and focus. He is amazing at allowing you to be you by asking just the right questions that push your buttons and make you think. Since our session, I have attracted an appearance on live TV Thank you Jimmy

Susan Kennard

“Jimmy is a dedicated professional who integrates NLP, and Psychological strategies with Physical Conditioning to excellent effect. Jimmy is extremely knowledgable and a leader in his field”

Tony Strudwick

Head of Fitness and Conditioning Manchester United
“Thanks for all of your previous help Jimmy in assisting my family with their future career prospects and also the focus you have provided me with in business relationships. I hope to continue to work with you in future.”

John Crowley
Director at bsfaac

Having studied with Jimmy I went on to create my own successful coaching business. Jimmy has been a great mentor and support to me over the years and is always encouraging me to achieve more. Jimmy is extremely knowledgeable in his field and he is passionate and creating positive change in the world. I would highly recommend Jimmy.”

Anne-Marie Mayers Clapp

“My Son Jordan visits Jim once a year for a 6 weeks course, he has been going to see Jim since he was 14. He has always been a Talented Footballer, but he needed something extra to help him achieve his Football Goals. I can say that the time he has spent with Jim has changed my Sons life both on and off the Football Field. with all the help and advise he has given him both Physical and mentally. My Son now has a 2 year Professional Football Contract; visits Jim every year for top up sessions We cant thank Jim enough for everything he has done to help Jordan achieve his Goals and I don’t think my Son would be were he is today if we hadn’t met Jim.”

Paul Trinci Lynne

CERTIFICATION

We pride ourselves on providing top-quality trainings. The requirements for certification are covered at the start of each course.

The Vita online Learning and Education Assertiveness Skills course is approved and recognised by the following organisation: IANLPC (The International Association for Neuro Linguistic Programming and Coaching Course delegates are welcome to attend. VITA online training & education’s monthly ongoing learning and best practice group for all students

Certificate of completion

Digital certificate - Included