Amadeus Airport Customer Service Agent Check In Altea (DCS)

WELCOME TO THE WORLD OF PROFESSIONALISM FOR PROSPECTIVE EMPLOYEES FOR THE AIRPORT AND AIRLINE INDUSTRY.

Do you want to learn Check In System used in Airports across the world. Amadeus Airport Departure Control System can be studied in the from the comfort of your own home, no matter where you are in the world you live.

The ultimate course for those seeking a career as a Airport Customer Service (Passenger Service) Agent (PSA) or Customer Service Agent (CSA). The Altea DCS is used by over 30 well-established scheduled airlines across the world and in many cases is one the requirements to employment is to have knowledge or experience of the Altea DCS system.

This course gives practical hands-on experience to equip the skills needed for this great career. It entails the Fundamental of Airline or Ground Handlers knowledge to process passengers at the Airport Check in Desk such as checking in passengers, issuing boarding passes, baggage tags, assign seating, service request for passenger and much more...

This is an excellent course with plenty of Interaction, Simulation, and Scenario-Based Instruction giving you the confidence, knowledge, hands-on experience and familiarity of the Altea DCS system with a solid career path within Aviation. The Airport Check in System Amadeus Altea Departure Control Systems (DCS) used by many Airlines and Ground Handlers.

Course content.

This course is split into two parts.

Part 1 - Airport Check in Customer ServicesCourse Modules

This course covers 18 modules from the role of a Airport Customer Service Agent to the recruitment process when apply for jobs roles. You will be studying the following modules:

Module 1 - Course Introduction

Module 2 - The Airport Customer Service Role

Module 3 - The Airport Environment

Module 4 - Airport Customer Service

Module 5 - Aviation Encoding and Decoding

Module 6 - Aviation Terminology

Module 7 - Aviation Geography

Module 8 - Airline Characteristics

Module 9 - Ticketing Coding Information

Module 10 - The Baggage Process

Module 11 - Check in Process Scenario

Module 12 - The Boarding Process

Module 13 - The Arrival Process

Module 14 - Specific Needs Passengers

Modules 15 - Passenger Announcements

Module 16 - Recruitment Process 1

Module 17 - Recruitment Process 2

Module 18 - Aviation Recruitment Assessments

Once completed and gained familiarity with check in procedures, you will move onto the GDS System Amadeus giving you industry Hands-on practical training in the following modules.

Part 2 - Airport Check in System Amadeus - Departure Control Systems (DCS)

This course provides you with hands-on practice in the following:

• Lesson 1 - Passenger identification
• Lesson 2 - Single passenger check in
• Lesson 3 - Multi passenger check in
• Lesson 4 - Advanced Check-In Options
• Lesson 5 - Cancel check in
• Lesson 6 - Allocated seating
• Lesson 7 - Modify Seating
• Lesson 8 - Seating maps
• Lesson 9 - Customer product record
• Lesson 10 - Customer Links and History
• Lesson 11 - Reservations Applications
• Lesson 12 - Special Service Requests
• Lesson 13 - Frequent Travel Information
• Lesson 14 - Customer enquiries
• Lesson 15 - Customer Links and History
• Lesson 16 - Infant passengers
• Lesson 17 - E-tickets and updates

This course cover the functions Interactivity, Simulation, and Scenario-Based Instruction Emulator System course give you the competence to check in passengers, seating arrangements, passenger data, passenger itinerary updates in the format of Lessons, Quiz and Drills.

Assessment and Practice

This course is 100% practical and hands-on. Each lesson consist of detailed instruction which are provided and there are Quizzes at the end of each assessment learnt. This computerised reservation training course - Amadeus Altea Check In Departure Control System include a personal login to sign on/off to the Amadeus Altea emulator system to gain access and start training.

How much time do I need to complete the course?

The course is expected to take 45 hours to complete the Amadeus GDS.

We believe that eight weeks of full system access should be enough time to use the system to complete all the modules and have a enough time to practice. The minimum expected study time invested by a student is 4 hours per week. You can decide when or how long you want to study - the system is available to you 6 months from your first day of login.

The course includes...

• An agent sign on and sign off login
• 45 hours allocated time to complete your course within 6 months
• 6 months access to access your account and practice outside of your course
• 20 Lessons and Drills (Quizzes) with immediate feedback
• Plenty of additional scenario-base practice
• Final assessment on the entire course
• Assigned a dedicated tutor to support you throughout your course

On completion...

An official industry worldwide recognised Certificate of Global Distribution System Training from Viasinc. This is a professional certification recognised by the Travel and Aviation industry.

Once you have completed your course, you will receive 'Two Certificates', one for each course and Unitised Certificate illustrating to employers your knowledge and skills attained ready for employment within the industry.

Anyone wishing to enter a career field as a Airport or Customer/Passenger Service Agent. This course will give candidates the key competence and professional skills the industry is looking for.

Must be able to be familiar with the keyboard and be able to type in order to operate the airport check in system.

The Airport Passenger Service Course can provide candidates with a wealth of career options in the following areas:

• Airport Passenger Service Agent
• Airport Customer Service Agent
• Airport Ticket Desk
• Passenger Reduce Mobility Agent
• Airport Customer Service Desk

Currently there are no Q&As for this course. Be the first to ask a question.

Certificate of completion

Digital certificate - Included