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Airline and Airport Conflict Management

Stonebridge College.

Summary

Price
£199.99 inc VAT
Finance options
Finance options available
Study method
Distance learning
Duration
120 hours · Self-paced
Qualification
SAC Certificate
Awarded by Qualifications Register

Overview

Understand the nature of conflict and learn to effectively handle conflict situations through varying methods. Learn vital skills and kick-start your career today!

The aim of this course is to enable students to understand the nature of conflict and effectively handle conflict situations through deploying appropriate methods.The units in the course do this through the definition and explanation of varying techniques, schools of thought, and a thorough exploration of the concepts involved.

Description

Syllabus

Conflict and anger

Aims

  • understand the sources and nature of conflict
  • consider different conflict-handling styles
  • learn to understand and deal with anger - as crew and with your passengers

Listening

Aims

  • understand the ideal listening process and how to open yourself up to the message
  • deal with prejudices which may damage your ability to listen
  • beware of traps for listeners

Negotiation

Aims

  • understand the nature of passenger versus airline conflicts
  • see how these groups approach conflict situations
  • understand the joint problem solving approach - learn good negotiating practice
  • consider strategies for rescuing difficult situations

Mediation

Aims

  • understand the meaning and nature of mediation
  • know when mediation is useful
  • understand the phases of the mediation process
  • deal with problems that can arise during this process

Crisis Mediation

Aims

  • know what qualities you need to develop to be an effective mediator
  • understand the problem of re-entry
  • look at causes of power imbalances in negotiation
  • learn to deal with these power imbalances
  • understand the importance of establishing a good working relationship with the other party
  • deal with the need for mediation in crisis situations

Practical conflict management techniques

Aims

  • understand the function of group work in conflict management training
  • learn to plan workshop sessions
  • learn to facilitate workshops
  • know when and how to conduct role-play exercises


On completion of your course, you will receive the dual award:

Award 1 is issued by Stonebridge Associated Colleges: Airline and Airport Conflict Management Certificate

Who is this course for?

All air industry staff who interface with customers and passengers.

Requirements

There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.


Career path

Certificate 1 is issued by Stonebridge Associated Colleges: Airline and Airport Conflict Management Certificate

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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