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Advanced Concepts for Total Quality Management

Classroom based course with study materials, lecturer support and CPD Hours included

London Training For Excellence

Summary

Price
£4,320 inc VAT
Study method
Classroom
Duration
5 days · Full-time
Qualification
No formal qualification
CPD
20 CPD hours / points
CPD What's this?
Additional info
  • Tutor is available to students
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Location & dates

Location

Address
Templeton Place
South West London
London
SW59NB
United Kingdom
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Overview

This course is designed to provide office administrators, supervisors of clerical and administrative staff, executive secretaries and personal assistants the opportunity to review and develop the interpersonal and professional skills needed to successfully complete work of high quality. It thereby contributes to their own, their managers and their organisation’s success.

CPD

20 CPD hours / points
Accredited by The CPD Standards Office

Description

Day 1 - The Office Administrator & Personal Assistant’s Roles:

  • The ‘competence’ model and the competencies of effective Office Administrators.
  • Executive Secretaries and Personal Assistants.
  • Organisation structures and cultures.
  • Managing working relationships.

Day 2 - Managing Time and Stress:

  • Time stealers and personal style.
  • Helping others manage time.
  • Managing interruptions and access.
  • Planning and priority setting.
  • Daily routines.
  • Introduction to project management techniques.
  • Monitoring progress.
  • Dealing with crises.
  • Understanding and managing stress in self and others.

Day 3 - Communication Skills:

  • Avoiding communication breakdown.
  • Listening skills.
  • Assertiveness
  • Managing requests.
  • Managing conflict.
  • Giving and receiving delegation.
  • Constructive criticism skills.
  • Meetings.

Day 4 - Desk Management:

  • Office layout and ergonomics.
  • Information systems.
  • Managing the paper load.
  • Getting the best from e-mail and office technology.

Day 5 - Written communication Skills:

  • Report and letter writing.
  • Taking notes and writing minutes.
  • Editing and proof-reading skills.
  • Supervising administrative staff:
  • Motivating.
  • Coaching and training staff.
  • Appraisal.

Who is this course for?

  • Office administrators.
  • Supervisors of clerical and administrative staff.
  • Executive secretaries and Personal Assistants.

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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