Administration and Personal Assistant Training

Diploma in Administration and Personal Assistant Training - Level 4

Certain organisations require specific personnel to take on secretarial duties, while some organisations will want the administrative department to handle this role as well. Therefore, if you aspire to get into or progress within the administrative industry, it is vital for you to master the essentials of secretarial duties and functions as well to bring about success in your career and to the organisation.

This training course program in Administration and Personal Assistant – Level 4 has been developed with this aim in mind and will generously delve into the administrative best practices and secretarial aspects to make you capable enough to hold these two roles effectively. This course also poses a great advantage in improving your organisational and administrative support skills such as business writing, communication, decision making, delegation, etc

As technology has simplified various communication methods, this course will show you how to use technology to communicate within the workplace. The course will then steer you towards learning the role, duties and responsibilities of a personal assistant, all the while giving you invaluable tips and tricks on how to balance your office work and lifestyle. This course also relays the ways in which to use media and public relations to communicate effectively with the customers and to build the organisation’s reputation..

*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales

When you enrol for this programme, you will receive a second CPD accredited course for free from 1Training. You have the opportunity to choose your preferred course from a recommended list, and earn more CPD Points/Hours to your portfolio.

Learning Outcomes

• Improve your organisational and administrative support skills
• Enhance your business writing and meeting management skills
• Understand how to use technology to communicate within the organisation
• Learn about business succession plan and what it entails
• Discover how to balance office work with your lifestyle
• Implement good business ethics within the workplace
• Explore the role, responsibilities and duties of a personal assistant
• Realise how to use media and public relations to communicate effectively with customers

Course Curriculum

Module 01 : Need of Administrative Procedure

• Getting Started
• Why Your Office Needs Administrative Procedures
• Gathering the Right Tools
• Identifying Procedures to Include
• Top Five Procedures to Record
• What to Include in Your Binder (I)
• What to Include in Your Binder (II)
• What Not to Include in the Procedure Guide
• Share Office Procedure Guide
• Successfully Executing the Guide
• Wrapping Up

Module 02 : Effective Administrative Support Skills

• Getting Started
• Getting Organized (I)
• Managing Time
• Getting
• It All Done on Time
• Special Tasks
• Verbal Communication Skills
• Non-Verbal Communication Skills
• Empowering Yourself
• The Team of Two
• Taking Care of Yourself
• Wrapping Up

Module 03 : How to enhance business writing skills

• Getting Started
• Working with Words
• Constructing Sentences
• Creating Paragraphs
• Writing Meeting Agendas
• Writing E-mails
• Writing Business Letters
• Writing Proposals
• Writing Reports
• Other Types of Documents
• Proofreading and Finishing
• Wrapping Up

Module 04 : Manage organisational meetings

• Getting Started
• Planning and Preparing (I)
• Planning and Preparing(I)
• Planning and Preparing (II)
• Setting up the Meeting Space
• Electronic Options
• Meeting Roles and Responsibilities
• Chairing a Meeting(I)
• Chairing a Meeting (II)
• Dealing with Disruptions
• Taking Minutes
• Making the Most of Your Meeting
• Wrapping Up

Module 05 : Taking meeting Minutes Effectively

• Overview and Introduction
• Essential Elements of Meeting Minutes
• Responsibilities of A Minute Taker
• Solutions to Potential Problems
• Summary

Module 06 : Use of Technology for Communication

• Understanding Communication Competency
• Importance of Communication
• Understanding About the Process And
• Communicating Competently Through Email
• Process of Communication Through Emails
• Personal Means of Email!!
• The Need of Voicemails in Communication
• Process of Communication Performed
• Involvement of Video Chat in Communication
• Need of Social Media in Communication
• For A Thorough Research on Communication

Module 07 : What is Business Succession Planning

• Getting Started
• Succession Planning Vs. Replacement Planning
• Preparing for the Planning Process
• Initiating Process
• The SWOT Analysis
• Developing the Succession Plan
• Executing the Plan
• Gaining Support
• Managing the Change
• Overcoming Roadblocks
• Reaching the End
• Wrapping Up

Module 08 : Organisational Skills Development

• Getting Started
• Remove the Clutter
• Prioritize
• Scheduling Your Time
• To Do Lists
• Paper and Paperless Storage
• Organization in Your Work Area
• Tools to Fight Procrastination
• Organizing Your Inbox
• Avoid the Causes of Disorganization
• Discipline is the Key to Stay Organized
• Wrapping Up

Module 09 : Good Business Ethics for the organisation

• Getting Started
• What is Ethics?
• Implementing Ethics in the Workplace
• Employer/Employee Rights
• Business & Social Responsibilities
• Ethical Decisions
• Whistle Blowing
• Managerial Ethics
• Unethical Behavior
• Ethics in Business (I)
• Ethics in Business (II)
• Wrapping Up

Module 10 : Roles and Responsibilities of Executive and Personal Assistants

• Getting Started
• Working with Your Manager
• Administrative Soft Skills
• Effective Time Management
• Meeting Management
• Tools of the Trade (I)
• Tools of the Trade (II)
• Being an Effective Gatekeeper
• Organizational Skills
• Confidentiality Guidelines
• Special Tasks
• Wrapping Up

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The content will be accessible to you 24/7. The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Method Of Assessment

This online course is assignment-based with learners being assessed upon the submission of a series of assignments. Once you successfully submit the assignments, students will gain a professional qualification. The assignments must be submitted to the instructor through the online learning portal. The assignments will be reviewed and evaluated, with feedback provided to the student on how well they have fared.

Please Note: Additionally, a total of £49 is charged for the assessment and certificate, and you need to pay that when submitting your assessments only (It is not required to pay initially upon registering). This payment can be made in 02 installments.

Certification

The Quality Licence Scheme will provide successful learners with a Certificate of Achievement and a Learner Unit Summary, which lists the units completed by the learner through this course.

Accredited Body

The Quality Licence Scheme has long-established reputations for providing high quality vocational qualifications across a wide range of industries. The Quality Licence Scheme combines over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, The Quality Licence Scheme also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.

• Individuals hoping to get an employment in the corporate industry
• Individuals aspiring to be personal assistants/secretaries
• Administrative professionals, secretaries and personal assistants looking to progress in their career

• Learners should be age 19 or over, and must have a basic understanding of Maths, English, and ICT.
• A recognised qualification at level 3 or above in any discipline

• Office Administrator – £17,477 per annum
• Administrative Assistant – £16,926 per annum
• Receptionist – £16,297 per annum
• Personal Assistant – £25,109 per annum

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