Administration : Office Administration

Diploma in Office Administration - Level 4

Talented office administrators are on the demand lately. More and more employers have started to realise the importance of qualified office administrators and are taking huge measures to recruit the most deserving candidates, making it a promising career path for individuals with an ability to handle pressure. If you too came here looking for a way to enhance your qualifications in office administration, this course in Office Administration is all you need to stand apart from the other candidates or to make significant progress within the industry.

The Office Administration course curriculum will cover various aspects of Office Administration starting from its role, duties and responsibilities within the organisation. This Office Administration course is the perfect guide that will help you develop excellent administrative skills to motivate your team and to provide administrative support in a range of office functions, all the while providing you with tips, tricks and best practices that are used by administrative professionals worldwide.

This Office Administration course will walk you through how to take minutes at meetings, how to enhance your competency in meeting management, how to improve your knowledge in business writing and on how to improve your communication between other employees. The other modules will go onto cover the broader aspects of office administration such as business ethics, team building, administrative procedure and many more to further enhance your knowledge on office administration.

The Quality Licence Scheme, endorses high-quality, non-regulated provision and training programmes. This means that Imperial Learning Limited* has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this Office Administration course alone does not lead to a regulated qualification but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 4 against level descriptors published by Quality Licence Scheme, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

The Office Administration course itself has been designed by Imperial Learning Limited* to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current qualifications.

Quality Licence Scheme endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.

This course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. We will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

Please Note: This Course is Based on USA Standards

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What Will I Learn?

• Gain a clear understanding of the job role in office administration and learn how to become competent in administrative skills and duties.
• Learn how to motivate your team, build skills and provide administrative support in a range of office functions.
• Learn how to apply administrative best practices to increase growth and success within an organisation.
• Learn how to take minutes at meetings and enhance your competency in meeting management.
• Qualifying in office administration means you can work in various roles with well-paid positions and room for progression.
• Improve your knowledge in business writing.

COURSE CURRICULUM

★ MODULE 01 : Administrative Procedure

• Why Your Office Needs Administrative Procedures
• Gathering the Right Tools
• Identifying Procedures to Include
• Top Five Procedures to Record
• What to Include in Your Binder (I)
• What to Include in Your Binder (II)
• Organizing Your Binder
• What Not to Include in the Procedure Guide
• Share Office Procedure Guide
• Successfully Executing the Guide

★ MODULE 02 : Administrative Support

• Getting Organized (I)
• Getting Organized (II)
• Managing Time
• Getting It All Done On Time
• Special Tasks
• Verbal Communication Skills
• Non-Verbal Communication Skills
• Empowering Yourself
• The Team of Two
• Taking Care of Yourself

★ MODULE 03 : Business Writing

• Working with Words
• Constructing Sentences
• Creating Paragraphs
• Writing Meeting Agendas
• Writing E-mails
• Writing Business Letters
• Writing Proposals
• Writing Reports
• Other Types of Documents
• Proofreading and Finishing

★ MODULE 04 : Meeting Management

• Planning and Preparing (I)
• Planning and Preparing (II)
• Setting up the Meeting Space
• Electronic Options
• Meeting Roles and Responsibilities
• Chairing a Meeting (I)
• Chairing a Meeting (II)
• Dealing with Disruptions
• Taking Minutes
• Making the Most of Your Meeting

★ MODULE 05 : Taking Meeting Minutes

• Overview and Introduction
• Essential Elements of Meeting Minutes
• Responsibilities of a Minute Taker
• Solutions to Potential Problems

★ MODULE 06 : Communication with Technology

• Understanding Communication Competency
• Importance of Communication
• Understanding About the Process And Mechanism of Communication
• Communicating Competently Through Email
• Process of Communication Through Emails
• Personal Means of Email
• The Need of Voicemails in Communication
• Process of Communication Performed
• Involvement of Video Chat in Communication
• Need of Social Media in Communication
• For A Thorough Research on Communication

★ MODULE 07 : Business Succession Planning

• Succession Planning Vs. Replacement Planning
• Preparing for the Planning Process
• Initiating Process
• The SWOT Analysis
• Developing the Succession Plan
• Executing the Plan
• Gaining Support
• Managing the Change
• Overcoming Roadblocks
• Reaching the End

★ MODULE 08 : Organisational Skills

• Remove the Clutter
• Prioritize
• Scheduling Your Time
• To Do Lists
• Paper and Paperless Storage
• Organization in Your Work Area
• Tools to Fight Procrastination
• Organizing Your Inbox
• Avoid the Causes of Disorganization
• Discipline is the Key to Stay Organized

★ MODULE 09 : Teamwork and Team Building

• Defining Success
• Types of Teams
• The First Stage of Team Development – Forming
• The Second Stage of Team Development – Storming
• The Third Stage of Team Development – Norming
• The Fourth Stage of Team Development – Performing
• Team Building Activities
• Making the Most of Team Meetings
• Solving Problems as a Team
• Encouraging Teamwork

★ MODULE 10 : Business Ethics

• What is Ethics?
• Implementing Ethics in the Workplace
• Employer/Employee Rights
• Business & Social Responsibilities
• Ethical Decisions
• Whistle Blowing
• Managerial Ethics
• Unethical Behavior
• Ethics in Business (I)
• Ethics in Business (II)

Access Duration

The Office Administration course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The Office Administration course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Method of Assessment

This online Office Administration course will be evaluated through written assignments. In order to complete this Office Administration programme successfully, all students are required to complete a series of assignments. The completed assignments must be submitted via the online portal. Your instructor will review and evaluate your work and provide your feedback based on how well you have completed your assignments.

Certification

Those who successfully complete the course Office Administration will be issued the Diploma in Office Administration at QLS Level 4 by the Quality Licence Scheme.

Course Code: QLS-03797

Awarding Body (Accreditation)

The Quality Licence Scheme is part of the Skills and Education Group, a charitable organisation that unites education and skills-orientated organisations that share similar values and objectives. With more than 100 years of collective experience, the Skills and Education Group’s strategic partnerships create opportunities to inform, influence and represent the wider education and skills sector.

The Skills and Education Group also includes two nationally recognised awarding organisations; Skills and Education Group Awards and Skills and Education Group Access. Through our awarding organisations we have developed a reputation for providing high-quality qualifications and assessments for the education and skills sector. We are committed to helping employers, organisations and learners cultivate the relevant skills for learning, skills for employment, and skills for life.

Our knowledge and experience of working within the awarding sector enables us to work with training providers, through the Quality Licence Scheme, to help them develop high-quality courses and/or training programmes for the non-regulated market.

This Office Administration course is highly sought out by,

• Office Administrators and Managers
• Executive Assistants
• Personal Assistants
• Front Desk Operators and Receptionist
• Anyone who wants to learn more about Office Administration and further their career

• There are no formal pre-requisites for this course
• Office Administrators and Personal Assistants are eligible to take this course
• Students looking to acquire skills in office administration and further their education

• Office Manager - £24,417 per annum
• Administration Manager – £24,183 per annum
• Office Administrator – £17,456 per annum
• Administrative Assistant – £16,910 per annum
• Executive Assistant – £30,573 per annum
• Receptionist – £16,271 per annum
• Personal Assistant – £25,139 per annum

Certificate of completion

Digital certificate - Included

Diploma in Office Administration at QLS Level 4

Digital certificate - Included