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customer OR service OR advisor courses

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  • Customer Service Fundamentals

    Hodos Training
    Classroom course to help you learn the principles of customer service. Material, trainer support and final test included
    • Onsite
    • 3 hours · Part-time
    • Tutor support
    ...for more than just satisfaction. Customer Service Fundamentals The objective of this customer service course is to help you develop the essential customer service skills necessary to deliver an outstanding customer service experience to every customer. The course will teach you how …
    £760

  • ONLINE Customer Service Fundamentals

    Hodos Training
    Virtual course to help you learn the principles of customer service. Material, trainer support and final test included
    • Online
    • 3 hours · Part-time
    • Tutor support
    ...than just satisfaction. ONLINE Customer Service Fundamentals The objective of this customer service course is to help you develop the essential customer service skills necessary to deliver an outstanding customer service experience to every customer. The course will teach you how …
    £630

  • Outstanding Customer Service Skills

    Practical Training for Professionals
    • Classroom
    • Part-time
    • Tutor support
    ...Skills Manchester Outstanding Customer Service Skills Nottingham Outstanding Customer Service Skills Birmingham Outstanding Customer Service Skills Bristol Outstanding Customer Service Skills Edinburgh Outstanding Customer Service Skills Leeds 09:30 - 10:00 Coffee & Introduction …
    £516

  • Introduction to Customer Service

    Hemsley Fraser
    Blended virtual classroom course
    • Online
    • 3 hours · Full-time
    • Certificate(s) included
    • Tutor support
    ...will it cover? Customer-centric focus; finding out what your customers want and need Putting customer needs first Making the customer feel special and valued The customer experience; what does 'customer excellence' really look like? The touchpoints of the customer journey Process …
    £750

  • NCFE Level 3 Diploma in Skills for Business: Customer Service

    One Education
    Qualification Awarded by NCFE | Ofqual Regulated | Tutor Support | No Hidden Fees
    • Online
    • 520 hours · Self-paced
    • Regulated qualification
    • Exam(s) included
    • Tutor support
    Great service
    ...Heighten your innovation, management and performance skills. Concede customers, customer retention and customer service environment. Gather knowledge of monitoring customer service interactions and feedback, resolve customer complaints or problems, use social media tools and channels. ***Qualification …
    £800

  • Establishing Boundaries with Customers

    Hodos Training
    Classroom course to help you establish appropriate boundaries at work. Material, trainer support, final test included.
    • Onsite
    • 4 hours · Full-time
    • Tutor support
    ...in a customer service context? The importance of setting boundaries to maintain professionalism and customer satisfaction Personal space - maintaining appropriate physical and emotional distance Identifying and overcoming common challenges when setting boundaries with customers How …
    £865

  • Customer Service Level 3 Regulated with Communication Training

    One Education
    Awarded by NCFE I Ofqual Regulated I 5 CPD Courses Include I 12 Months Access | 24/7 Tutor Support
    • Online
    • 372 hours · Self-paced
    • Regulated qualification
    • Exam(s) included
    • Tutor support
    Great service
    ...following: Qualification Specification Support Materials 24/7 access to the Course Library Assessment Guidance Tutor Support On-Demand Customer Service Assignment, Observation, and Report Templates. These additional benefits ensure that you have all the necessary resources and support …
    £699

  • Customer Service Level 3 Ofqual Regulated and Startup Plan Diploma

    One Education
    Awarded by NCFE I Ofqual Regulated I 5 CPD Courses Include I 12 Months Access | 24/7 Tutor Support
    • Online
    • 375 hours · Self-paced
    • Regulated qualification
    • Exam(s) included
    • Tutor support
    Great service
    ...following: Qualification Specification Support Materials 24/7 access to the Course Library Assessment Guidance Tutor Support On-Demand Customer Service Assignment, Observation, and Report Templates. These additional benefits ensure that you have all the necessary resources and support …
    £699

  • Managing Difficult And Demanding Customers

    Watson Martin
    In-company online or on site course with study materials and tutor support
    • 11 enquiries
    • Online
    • 1 day · Full-time
    • Tutor support
    ...for dealing with unacceptable behaviour Our Managing Difficult And Demanding Customers course is for anyone who has to maintain professional customer service when dealing with difficult customers, either face-to-face or on the phone. …
    Enquire for pricing

  • Introduction to Sales - From Emerging Salesperson to Buying Advisor (2 days)

    Practical Training for Professionals
    • 12 enquiries
    • Classroom
    • Part-time
    • 6 CPD points
    • Tutor support
    ...Buying Advisor (2 days) London Introduction to Sales - From Emerging Salesperson to Buying Advisor (2 days) Manchester Introduction to Sales - From Emerging Salesperson to Buying Advisor (2 days) Nottingham Introduction to Sales - From Emerging Salesperson to Buying Advisor (2 days) …
    £960

  • Managing Customer Excellence

    TPT Consultancy & Training Ltd
    Virtual Instructor Led Training with CQI/IRCA certification.
    • Online
    • 3 days · Full-time
    • Professional certification
    • Tutor support
    Great service
    ...improvement processes; therefore, delivering customer excellence. Delegates will leave the course with the capability to use customer feedback and information from the external environment to enhance and innovate their organisation’s products and services. On completion, delegates will …
    £900

  • Managing Customer Excellence eCourse - CQI/IRCA Professional Qualification

    TPT Consultancy & Training Ltd
    Online self study course with CQI/IRCA certification.
    • Online
    • 24 hours · Self-paced
    • Professional certification
    • Tutor support
    Great service
    ...processes; therefore, delivering customer excellence. Upon completion of the course, delegates will have the capability to use customer feedback and information from the external environment to enhance and innovate their organisation’s products and services. On completion, delegates will …
    £900

  • Knowing Your Customer to Maximise Business Opportunities

    Practical Training for Professionals
    • 12 enquiries
    • Classroom
    • Part-time
    • 6 CPD points
    • Tutor support
    ...Hours Course Locations Know Your Customer London Know Your Customer Manchester Know Your Customer Nottingham Know Your Customer Birmingham Know Your Customer Bristol Know Your Customer Edinburgh Know Your Customer Leeds Know Your Customer - Timetable 9.30-10.00: Coffee and …
    £516

  • Through the Customers' Eyes

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 6 CPD points
    • Tutor support
    Only when we really understand our customers' experiences of our business can we make real improvements to our business practice. This course develops techniques to help identify our customers' expectations and how we can meet and exceed them in both the sales and after …
    £516

  • Airport Customer Service Agent Distance Learning Course - Platinum Level Course

    Exodus Training and Recruitment
    Industry experts | Professional Course | GDS Training | Amadeus Training
    • Online
    • 220 hours · Self-paced
    • Tutor support
    ...The Airport Customer Service Professional course can provide candidates with a wealth of career options: Airport Customer Service Agent Airport Passenger Service Agent Airport Information Desk Passenger Service Assistance Passenger Ambassador Customer Service Host Meet & …
    £695

  • Accelerated CeMAP 1 Training - Special Offer!

    Futuretrend Technologies Ltd
    Ace CeMAP with LIBF Accredited Provider: Live Virtual Classes, Mock Exams, Full Study Materials Included!
    • 57 enquiries
    • Online
    • 5 days · Part-time or full-time
    • Regulated qualification
    • Tutor support
    Great service
    ...cemap 1, 2 &3 please enquire as we have a package discount for that as well. aspiring mortgage advisors, mortgage paraplanners, insurance protection advisors, financial advisors, none really. just good English comprehension Once qualified you will be able to work in a bank …
    £714

  • Certificate in KYC and Customer Due Diligence

    London Governance & Compliance Academy
    Level 3 Professional Certificate accredited by the London Institute of Banking & Finance (LIBF).
    • 34 students
    • Online
    • 25 hours · Self-paced
    • Professional certification
    • Exam(s) included
    Boost your customer service, administrative, and back-office skills by getting certified in KYC and CDD by AGRC! This certificate will provide you with the tools and knowledge required to become an invaluable member of any institution’s client onboarding and customer retention process …
    £650

  • Grooming Excellence at Work

    Hodos Training
    Classroom course to help you elevate your professional image. Material, trainer support and final test included.
    • Onsite
    • 2 hours · Part-time
    • Tutor support
    ...Professional Image Course objectives: Creating a positive first impression is crucial in the field of customer service. This session, building on the principles taught in our ' Customer Service Fundamentals ' and ‘ Professional Excellence Fundamentals ’ courses, aims to provide participants …
    £620

  • Introduction to Sales - From Emerging Salesperson to Buying Advisor

    Practical Training for Professionals
    • Online
    • 2 days · Full-time
    • 11 CPD points
    • Tutor support
    ...From Emerging Salesperson to Buying Advisor (2 days)- Virtual Training - Timetable Day 1 09:30 - 10:00 Coffee & Course Objectives 10:00 - 11:00 What do we need to do to identify our marketplace and then promote our products and services? Too often we do not focus on profiling …
    £672

  • Professional Excellence Fundamentals

    Hodos Training
    Classroom course for up to 15 people. Material, trainer support and final test included.
    • Onsite
    • 3 hours · Part-time
    • Tutor support
    ...develop essential skills for providing excellent customer service and projecting a professional image. Throughout the course, participants will learn how to genuinely and positively interact with both internal and external customers, whether in-person or on the phone. They will also …
    £760

  • Handling Complaints Effectively

    Inovra Group Ltd
    On-site course delivery for up to 10 attendees, with study materials and on-site tutor support
    • Onsite
    • 1 day · Full-time
    • Tutor support
    ...Complaints are a common factor for all businesses. Customers will always demand good value and equally effective service. Complaints can make or break an organisation, particularly now that the internet provides such an easy forum for customers to air their grievances. We need to ensure that …
    £780

  • Customer Support - Trainer Course & Training Materials + Trainer Resources

    LearnPac Systems
    Instant Access | Includes Assessment & Certificate | UK CPD Accredited | Instant Certificate Download
    • Online
    • 12 hours · Self-paced
    • 12 CPD points
    Great service
    ...product“ Why is this online Customer Support training course essential? Providing excellent customer service can help you: increase customer loyalty to your business, decrease barriers to buying (for example, if your business has an excellent customer service record dealing with refunds …
    £695

  • Business Phone and Email Etiquette

    Hodos Training
    Classroom course to help you learn about phone and email etiquette. Material, trainer support, final test included.
    • Onsite
    • 3 hours · Part-time
    • Tutor support
    ...Common mistakes to avoid when writing emails Best practices for building rapport over the phone and email Strategies to deliver excellent customer service through phone and email interactions Course outcomes: By the end of this half-day course participants will be able to answer phone calls …
    £760

  • Handling a Challenging Customer - Trainer Course, Training Materials + Trainer Resources

    LearnPac Systems
    Instant Access | Includes Assessment & Certificate | UK CPD Accredited | Instant Certificate Download
    • Online
    • 12 hours · Self-paced
    • 12 CPD points
    Great service
    Handling a Challenging Customer - Trainer Course, Training Materials + Trainer Resources Customer service is a necessary position in the job world today. It helps companies give customers what they want and what they need. Although many customers can be difficult, with the …
    £695

  • Effective Communication Skills Training

    Powercall Global Training
    • Onsite
    • 4 hours · Part-time
    • Certificate(s) included
    • Tutor support
    In any role centred around sales, customer service or generating leads, effective communication is rightly considered to be the most important skill a person requires in order to be successful. Time and time again, excellent communication is a leading factor in gaining …
    Enquire for pricing
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FAQs

Reed Courses advertises a large variety of courses which are delivered by a range of learning providers. The courses on offer vary in time duration and study method, with many offering tutor support. Whether you want to study for a regulated qualification, or take a course which provides CPD points/hours or qualifications, there are a number of learning options available.

A qualification can only be delivered by an awarding body which is regulated by a government body. The one you will most commonly see on site is OFQUAL, the government regulating body for England - but there is a different regulating body for each country in the United Kingdom, as well as the Republic of Ireland. Each regulating body maintains a list of the qualifications it regulates.

In addition to free courses, Reed Courses also has plenty of paid for online courses, designed to meet all kinds of learning goals and to suit a range of preferred study methods.

Reed Courses advertises a variety of free online courses. Alternatively you'll be able to enrol on an online course of your choosing, and study entirely online. If you'd prefer an in-person learning experience, you could take a classroom course where you'll be taught in a classroom at a given location. Reed Courses also advertises distance learning courses and in-company courses from a variety of learning providers.
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