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  • Call Centre Skills Certificate

    Be-a.co.uk
    • Online
    • 1 hour · Self-paced
    • 1 CPD point
    • Tutor support
    Great service
    Call Centre Skills Course Learning about call centre skills is vital for anybody looking to begin or further their career in the vibrant call centre industry - it is also important information for employers of call centre agents to ensure they choose the right staff …
    Save 40%
    £12 £20

  • Call Centre Training

    Study Booth
    Advanced Learning Materials | Certificate Accredited by CPD | Lifetime Access | 24/7 Expert Tutor Support
    • Online
    • 2 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    Great service
    ...Negotiation Techniques Module 1 Introduction to Call Centre Module 7 Managing Difficult Customers Module 8 Call Centre Metrics and Benchmarking Module 9 Call Centre Technology and Trends Module 5 Communication Skills Module 2 Traits of a Call Centre Agent Module 3 Agent and Customer Relationship …
    £12

  • Call Centre Manager Training

    Nano Training
    CPD QS Accredited | Bite Size Course Materials | Quick Access | Easy to Learn | 24/7 Expert Support
    • Online
    • 2.1 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    ...looking to refine your approach, this Call Centre Manager Training equips you with the insights needed for success. Learning Outcomes After completing this Call Centre Manager Training course, you will be able to: Navigate the basics of call centre operations with confidence. Apply effective …
    £12

  • Call Centre - Achieving Best Practice

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 6 CPD points
    ...Course Locations Call Centre - Achieving Best Practice London Call Centre - Achieving Best Practice Manchester Call Centre - Achieving Best Practice Nottingham Call Centre - Achieving Best Practice Birmingham Call Centre - Achieving Best Practice Bristol Call Centre - Achieving Best …
    £516

  • Call Centre Training Course

    Knowledge Gate
    Get Your Certificate Within A Day! 24 Video Lesson> Instant Access> Easy to Learn> No Exam Required> 24/7 Expert Support
    • Online
    • 2.4 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Call Centre Training Interactive Lessons Career-Oriented Curriculum Easy-to-Follow Pattern Learn from The Best! This Call Centre Training course allows you to: Build a firm foundation in Call Centre Training. Facilitate your voyage toward a rewarding career in Call Centre Training …
    £19.99

  • Call Centre - Achieving Best Practice- Virtual Training

    Practical Training for Professionals
    • Online
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls to the company. Throughout the course, participants are encouraged to contribute to a lively debate about their perceptions of good customer service …
    £336

  • Call Centre Essentials

    Course Line
    2-Premium course *|* 2 Free Certificates *|* Designed by Industry Experts *|* Lifetime Access
    • Online
    • 24 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    ...for a successful Call Centre Training career! This Call Centre Training training offers Free Time Management Course This Call Centre Training bundle is ideal for you if you want to learn more about Call Centre Training in detail. We've separated this Call Centre Training package …
    £23

  • Call Centre Training Advanced Diploma

    Course Line
    11 Premium course bundle | 11 Free Certificates | Designed by Industry Experts | No Hidden Fees | 24/7 student support
    • Online
    • 24 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    ...successful Call Centre Training career! This Call Centre Training offers Free 11 Certificates. Free Assessment Lifetime Access This Call Centre Training bundle is ideal for you if you want to learn more about Call Centre Training in detail. We've separated this Call Centre …
    £107

  • Call Centre Skills Certification

    Online Courses Learning
    • Online
    • 1 hour · Self-paced
    • Certificate(s) included
    • 1 CPD point
    ...about call centre skills is vital for anybody looking to begin or further their career in the vibrant call centre industry - it is also important information for employers of call centre agents to ensure they choose the right staff! Call Centre Skills Learning about call centre …
    £150

  • Call Centre Metrics: The Art of Communication

    Janets
    CPD Certified Diploma | FREE Exam | 24/7 Tutor Support | Lifetime Access | 100% Success Rate
    • Online
    • 5 hours · Self-paced
    • 10 CPD points
    • Tutor support
    Great service
    ...improve the performance of their call centre operations. Entrepreneurs seeking to start a call centre business. Call Centre Agent: £17,000 - £25,000 per year Call Centre Supervisor: £20,000 - £30,000 per year Call Centre Manager: £30,000 - £50 …
    £15

  • Call Centre Agent Training

    Janets
    CPD Accredited Course | Advanced Study Materials | 100% Learning Satisfaction | 24/7 Expert Support
    • Online
    • 5 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    Welcome to the exciting world of call centres, where every day is an opportunity to provide exceptional customer service and make a difference. Our Call Centre Agent Training course is designed to help you become a valuable asset to any call centre by equipping you with the knowledge …
    £12

  • Call Centre Training -Trainer Training Materials & Resources

    LearnPac Systems
    Instant Access | Includes Assessment & Certificate | UK CPD Accredited | Instant Certificate Download
    • Online
    • 12 hours · Self-paced
    • 12 CPD points
    Great service
    ...Wrapping Up. Call Centre Training -Trainer Training Materials & Resources. This online Call Centre training course was developed for customer service staff working in a call centre (call center). For many people, the term Contact Centre relates to sales calls and telemarketers …
    £695

  • Call Centre - Online Course - CPD Accredited

    LearnPac Systems
    CPDUK Accredited | Instant Course Access | Includes Assessment & Certificate | Instant Certificate Download
    • Online
    • 4 hours · Self-paced
    • 4 CPD points
    • Tutor support
    Great service
    ...Twelve: Wrapping Up. Call Centre - Online Course - CPD Accredited. This online Call Centre training course was developed for customer service staff working in a call centre (call center). For many people, the term Contact Centre relates to sales calls and telemarketers. There …
    £19.99

  • Call Centre Training

    One Education
    Accredited by CPD QS | Interactive Lessons | Tutor Support included | Special Price
    • Online
    • 5 hours · Self-paced
    • 10 CPD points
    • Tutor support
    Great service
    Are you looking to start your career in Call Centre Training, or want to boost your knowledge in Call Centre Training? Then our Call Centre Training course will enhance you with solid understanding to be a confident participant in Call Centre Training professional career race. Expert …
    £12

  • Call Centre & Customer Service Training

    IOMH
    Get a Free:(Workplace Productivity) Course! Updated Materials | CPD Certified | 24/7 Tutor Support | Lifetime Access
    • Online
    • 5 hours · Self-paced
    • 20 CPD points
    • Tutor support
    Great service
    ...Module 08: Call Centre Metrics and Benchmarks - Delve into the critical metrics and benchmarks used in call centres to assess performance and productivity. Module 09: Call Centre Technology and Trends - Get up to speed with the latest technological trends in the call centre industry …
    £14

  • Call Centre Metrics, Benchmarks and Technology

    Study Booth
    Advanced Learning Materials | Certificate Accredited by CPD | Lifetime Access | 24/7 Expert Tutor Support
    • Online
    • 5 hours · Self-paced
    • 10 CPD points
    • Tutor support
    Great service
    ...work in call centre environments. Call centre agents looking to enhance their skills and knowledge. Team leaders or supervisors seeking a comprehensive understanding of call centre management. Business professionals involved in customer service or call centre operations. Call Centre …
    £15

  • Call Centre Essentials Skills

    Apex Learning
    Flash Sale Now On | 11-in-1 Bundle | CPD Certified | 120 CPD Points | Gifts: Hardcopy + PDF Certificate + SID-Worth 180
    • Online
    • 29 hours · Self-paced
    • Certificate(s) included
    • 120 CPD points
    • Tutor support
    Great service
    ...features of this Call Centre Essentials Skills bundle: This Call Centre Essentials Skills bundle is CPD QS Accredited Learn from anywhere in the world Lifetime access Our Call Centre Essentials Skills is entirely online 24/7 Learner support Enrol now in Call Centre Training to advance …
    £110

  • Call Centre Agent Training

    Cambridge Open Academy
    CPD Accredited | Interactive Learning Materials | Free PDF Certificate | Tutor Support | Lifetime Access
    • Online
    • 5 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    ...course and unlock the potential to become a sought-after call centre agent. Here is the curriculum breakdown of the Call Centre Agent Training course below: Module 01: Introduction to Call Centre Module 02: Traits of a Call Centre Agent Module 03: Agent and Customer Relationship Module …
    £14

  • Call Centre Training - Course

    UK Professional Development Academy LTD
    Level 5 Diploma in Call Centre Training (CPD) | With Study materials, tutor support and Quiz based exam included
    • 32 students
    • Online
    • 4 weeks · Self-paced
    • 100 CPD points
    • Tutor support
    Great service
    Trending
    ...join the various Call Centre and learn Customer Service skills, then these are your most desired courses. This Call Centre Training course comprises various modules and sub-modules based on a higher level. You will learn the basics of call centre training, call centre customer services …
    £12

  • Call Centre Training Online course

    e-courses4you
    Accredited course| Certificate on completion|
    • Online
    • 1 hour · Self-paced
    • Tutor support
    Great service
    ...assist customers or to make calls to sale product or service. The sole purpose of this call centre course is to provide information to learner about call centre that how call centre works, what are the roles of employees in call centre. Moreover, this call centre course is not only limited …
    £21.95

  • Call Centre Essentials and Telephone Etiquettes

    Cambridge Open Academy
    CPD Accredited | Interactive Learning Materials | PDF Certificate Included | Tutor Support
    • Online
    • 5 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    ...situations. Welcome to our Call Centre Essentials and Telephone Etiquettes course, where you will embark on a journey to becoming a skilled call centre professional. Through a series of carefully designed modules, you will explore the fundamentals of call centres, learning about their …
    £18

  • Call Centre Training Course

    One Education
    CPD QS Certified | 10 CPD Points | Exam & Assessment Included | Full Tutor Support | 24/7 Access
    • New course!
    • Online
    • 2 hours · Self-paced
    • 10 CPD points
    • Tutor support
    Great service
    ...Introduction To Call Centre Module 2: Traits Of A Call Centre Agent Module 3: Agent And Customer Relationship Module 4: Telephone Etiquettes Module 5: Communication Skills Module 6: Scripts And Negotiation Techniques Module 7: Managing Difficult Customers Module 8: Call Centre Metrics And …
    £12

  • Call Centre Training and Client Management

    Training Express Ltd
    CPD Accredited | Free PDF & Hardcopy Certificate included | Free Retake Exam | Lifetime Access
    • Online
    • 5 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    ...everything you need to know to be successful in a call centre role. Enrol today and start your career in call centre management! Learning Outcomes: Develop essential communication skills to effectively engage with clients in a call centre environment. Ability to apply proven telephone …
    £12

  • Call Centre Technology, Telesales Executive & Customer Service Representative Training

    Skill Up
    CPD & CiQ Accredited | 3-in-1 Premium Bundle | +Gift: 1 Free PDF Certificate | New & Updated | Expert Support
    • Online
    • 10 hours · Self-paced
    • 30 CPD points
    • Tutor support
    Great service
    ...This Call Centre Technology, Telesales Executive & Customer Service Bundle Consists of the Following Courses: ➽ Course 01: Call Centre Technology & Trends ➽ Course 02: Telesales Executive ➽ Course 03: Customer Service Representative Learning Outcomes of Call Centre Technology …
    £21

  • Call Centre Training – Online Course – CPD Accredited

    Mandatory Training Group
    Instant Access | Includes Assessment & Certificate | UK CPD Accredited | Instant Certificate Download
    • Online
    • 4 hours · Self-paced
    • 4 CPD points
    • Tutor support
    Great service
    ...Accredited. This online Call Centre Training course was developed for customer service staff working in a call centre (call centre). For many people, the term Call Centre relates to sales calls and telemarketers. There are so many avenues that a contact centre can be of assistance …
    £19.99
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FAQs

Reed Courses advertises a large variety of courses which are delivered by a range of learning providers. The courses on offer vary in time duration and study method, with many offering tutor support. Whether you want to study for a regulated qualification, or take a course which provides CPD points/hours or qualifications, there are a number of learning options available.

A qualification can only be delivered by an awarding body which is regulated by a government body. The one you will most commonly see on site is OFQUAL, the government regulating body for England - but there is a different regulating body for each country in the United Kingdom, as well as the Republic of Ireland. Each regulating body maintains a list of the qualifications it regulates.

In addition to free courses, Reed Courses also has plenty of paid for online courses, designed to meet all kinds of learning goals and to suit a range of preferred study methods.

Reed Courses advertises a variety of free online courses. Alternatively you'll be able to enrol on an online course of your choosing, and study entirely online. If you'd prefer an in-person learning experience, you could take a classroom course where you'll be taught in a classroom at a given location. Reed Courses also advertises distance learning courses and in-company courses from a variety of learning providers.
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