What we do

Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our focus is providing efficient operations and delighting customers for our clients, with migration of policies onto our industry-leading BaNCS platform as our unique selling point. We provide services to one in four of the UK population and to customers of some of the biggest names in financial services, administering more than 23 million policies.
Our aim is to be acknowledged as the 'best in-class' platform based Life and Pensions Administration Service provider and drive a culture that is founded on positive change, diversity and people development. We aim to solve problems clients can't solve themselves, so they choose us to solve them. That means we're different, with a distinct personality.
Providing an excellent customer experience is at the heart of everything we do so we believe that providing an excellent employee experience is just as important. We care about the things that matter and work at delivering them every day.
We impact peoples' lives every day, whether it's enabling a widow to pay for their partner's funeral or providing someone with pension funds for a happy retirement.

What we stand for

Our aim is To be Best in-class Platform based Life and Pensions Administration Service Provider

What you'll get

Images

Customer Service Representative - Stirling Starting at 22,308&nbsp;per year Monday to Friday, 9am-5pm Hybrid remote Kildean Business Park, Stirling, FK8 1FT Here at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life &amp; Pensions market. We impact peoples’ lives every day, be it helping pay for a loved ones funeral or providing someone with their pension funds for a happy retirement. Our vision is to be the ‘Customer Experience Partner’ for our clients. Summary of the role: Due to the recent growth of our company, we will be&nbsp; recruiting multiple Customer Service Representatives each month &nbsp;throughout the year. We are based in our new, modern office in&nbsp; Kildean &nbsp;Business Park. We have abundant free parking on site. We also provide a free shuttle bus from Stirling station to our office. The roles are either office based or a mix of office based and work from home (hybrid arrangement) after the initial onsite training period. Our standard working hours are&nbsp;Monday-Friday&nbsp;between&nbsp;9am and 5pm, so&nbsp;no evening or weekend shifts&nbsp;that impact on your family and social lives! Flexible hours are available to suit your availability, work life balance and wellbeing. The starting salary is&nbsp; 22,308 per year, with a pay review on completion of probation after 6 months. Benefits: We offer 31 days holiday&nbsp;(including bank holidays) Eligibility for an annual discretionary bonus scheme A contributory company pension scheme Excellent employee wellbeing and assistance support programmes A range of employee discounts saving you money on anything from your weekly food shop to holidays, electrical goods and financial services Personal and career development opportunities to progress your aspirations within the company as well as with our global parent company, TCS (Tata Consultancy Services). What you ll be doing: Our Customer Service Representatives could cover both voice to customer and back office administrative activities. There are&nbsp; no sales &nbsp;involved in this role. The focus will be on your ability to have conversations with customers in a confident, friendly and professional manner, informing members on policy details, resolving queries, collaborating with independent financial advisors and most importantly, providing our customers with an exceptional level of service at a time when they need it most. What we’re looking for: Many of our Customer Service Representatives have previous experience from working in a call centre environment, retail, hospitality and travel, amongst other customer-focussed environments, part or full time. Teamwork - &nbsp;We believe that a great team needs great people who are passionate about helping people and providing great service as one team. Listening and communication &nbsp;skills are core to what we do. You will need to be able to communicate complex matters in a simple and supportive way. Someone who can quickly understand the customer need and place a real focus on&nbsp; resolving issues and queries &nbsp;effectively and empathetically. Good PC skills and knowledge of Microsoft Office (e.g. word, excel) together with attention to detail are essential for these roles. About Diligenta Here at Diligenta, we are proud to be the single largest provider of outsourced third party administration services to the UK Life &amp; Pensions market and today we service 7 clients and their 18 Million customers ( nearly 1 in 4 of the UK population ). We impact peoples’ lives every day, be it helping pay for a loved ones funeral or providing someone with their pension funds for a happy retirement. In fact, we pay out close to 1.3 Billion every month to customers we serve. Our vision is to be the ‘Customer Experience Partner’ for our clients and our strategy is to differentiate ourselves in the market by being a truly technology led business with the support of our parent TCS. We help our clients move away from aging technology systems onto our modern digital platform. We have been very successful in that way, more than tripling our business over the last 5 years. Our close to 10,000 strong workforce are everyday thinking about how they can improve our service. If you need any help or adjustments for any stage within the recruitment process due to health, disability or any other reason, please let us know.

Customer Service Representative

Complaints Handler Starting at 25,000 per year Monday to Friday, Flexible between, 8am - 6pm 37.5 hours per week Lynch Wood, Peterborough, PE26FY Do you have proven customer service experience? Join Diligenta as a Complaint Handler and become an integral part of our exceptional customer service delivery. Representing our brand, you'll ensure every customer feels relieved or satisfied after their call. With multiple positions available due to our growing partnership with Phoenix, you'll enjoy flexible working hours with no evening or weekend shifts. Located at Lynch Wood, with free on-site parking and excellent transport links, we offer flexibility to suit your work-life balance. A successful complaint handler is compassionate and caring, coupled with a strong ambition for career development. Benefits: We offer 31 days holiday (including bank holidays) An annual discretionary bonus scheme A contributory company pension scheme Excellent employee wellbeing and assistance support programmes A range of employee discounts saving you money on anything from your weekly food shop to holidays, electrical goods, and financial services Personal and career development opportunities to progress your aspirations within the company as well as with our global parent company, TCS (Tata Consultancy Services). What we're looking for: Previous customer service experience is required for our complaint handler roles. We can offer Customer Service Representative roles to those who require additional experience. Teamwork - We believe that a great team needs great people who are passionate about helping people and providing great service as one team. Listening and communication skills are core to what we do. You will need to be able to communicate complex matters in a simple and supportive way. Someone who can quickly understand the customer need and place a real focus on resolving issues and queries effectively and empathetically. Good PC skills and knowledge of Microsoft Office (e.g. word, excel) together with attention to detail are essential for these roles. About us: Here at Diligenta, we are proud to be the single largest provider of outsourced third-party administration services to the UK Life &amp; Pensions market and today we service 7 clients and their 18 million customers. Our vision is to be the 'Customer Experience Partner’ for our clients and our strategy is to differentiate ourselves in the market by being a truly technology led business with the support of our parent TCS. We impact peoples’ lives every day, be it helping pay for a loved one’s funeral or providing someone with their pension funds for a happy retirement. Join Diligenta and make an impact, start your application today.

Complaints Handler 

Customer Service Representative Starting at 22,308 per year Mon-Friday, 9am-5pm Winterthur Way, Basingstoke, RG21 6SZ Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our aim is to be acknowledged as the best in-class’ platform-based Life and Pensions Administration Service provider. Summary of the role: Due to the growth of our company, we will be recruiting multiple Customer Service Representatives each month throughout the year.We are based in Basingstoke. Our site has limited on-site parking but there are many local car parks nearby, and we are well connected via local busses and trains.Our standard working hours are Monday-Friday between 9am and 5pm, so no evening or weekend shifts that impact on your family and social lives!Flexible hours are available to suit your availability, work life balance and wellbeing.Salary for the role is 22,308, rising to 23,000 per annum based on skills and experience.Benefits: We offer 31 days holiday (including bank holidays)Eligibility for an annual discretionary bonus schemeA contributory company pension schemeExcellent employee wellbeing and assistance support programmesA range of employee discounts saving you money on anything from your weekly food shop to holidays, electrical goods and financial servicesPersonal and career development opportunities to progress your aspirations within the company as well as with our global parent company, TCS (Tata Consultancy Services).What you ll be doing: Our Customer Service Representatives could cover both voice to customer and back office administrative activities. There are no sales involved in this role. The focus will be on your ability to have conversations with customers in a confident, friendly and professional manner, informing members on policy details, resolving queries, collaborating with independent financial advisors and most importantly, providing our customers with an exceptional level of service at a time when they need it most. What we re looking for: Many of our Customer Service Representatives have previous experience from working in a call centre environment, retail, hospitality and travel, amongst other customer-focussed environments, part or full time.Teamwork - We believe that a great team needs great people who are passionate about helping people and providing great service as one team.Listening and communication skills are core to what we do. You will need to be able to communicate complex matters in a simple and supportive way.Someone who can quickly understand the customer need and place a real focus on resolving issues and queries effectively and empathetically.Good PC skills and knowledge of Microsoft Office (e.g. word, excel) together with attention to detail are essential for these roles.About Diligenta: Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our focus is providing efficient operations and delighting customers for our clients, with migration of policies onto our industry-leading BaNCS platform as our unique selling point. We provide services to one in four of the UK population and to customers of some of the biggest names in financial services, administering more than 23 million policies. Our aim is to be acknowledged as the best in-class’ platform based Life and Pensions Administration Service provider and drive a culture that is founded on positive change, diversity and people development. We aim to solve problems clients can’t solve themselves, so they choose us to solve them. That means we’re different, with a distinct personality. Providing an excellent customer experience is at the heart of everything we do so we believe that providing an excellent employee experience is just as important. We care about the things that matter and work at delivering them every day. We impact peoples’ lives every day, whether it’s enabling a widow to pay for their partner’s funeral or providing someone with pension funds for a happy retirement. If you need any help or adjustments for any stage within the recruitment process due to health, disability or any other reason, please let us know.

Starting at 21,500 per year Mon-Friday, 9am-5pm Fountainbridge, Edinburgh, EH3 9PE Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our aim is to be acknowledged as the 'best in-class’ platform-based Life and Pensions Administration Service provider. Summary of the role Due to our growth of our partnership with Lloyds Banking group, we will be recruiting multiple Customer Service Representatives each month throughout the year. We are based in Fountainbridge in Edinburgh City Centre, easily accessible by train or bus and car parking is available nearby. Our standard working hours are Monday-Friday between 9am and 5pm, so no evening or weekend shifts that impact on your family and social lives! Flexible hours are available to suit your availability, work life balance and wellbeing. Salary for the role is 21,500, rising to 23,000 per annum based on skills and experience. Benefits: We offer 31 days holiday (including bank holidays) Eligibility for an annual discretionary bonus scheme A contributory company pension scheme Excellent employee wellbeing and assistance support programmes A range of employee discounts saving you money on anything from your weekly food shop to holidays, electrical goods and financial services Personal and career development opportunities to progress your aspirations within the company as well as with our global parent company, TCS (Tata Consultancy Services). What you'll be doing: Our Customer Service Representatives could cover both voice to customer and back office administrative activities. There are no sales involved in this role. The focus will be on your ability to have conversations with customers in a confident, friendly and professional manner, informing members on policy details, resolving queries, collaborating with independent financial advisors and most importantly, providing our customers with an exceptional level of service at a time when they need it most. What we're looking for: Many of our Customer Service Representatives have previous experience from working in a call centre environment, retail, hospitality and travel, amongst other customer-focussed environments, part or full time. Teamwork - We believe that a great team needs great people who are passionate about helping people and providing great service as one team. Listening and communication skills are core to what we do. You will need to be able to communicate complex matters in a simple and supportive way. Someone who can quickly understand the customer need and place a real focus on resolving issues and queries effectively and empathetically. Good PC skills and knowledge of Microsoft Office (e.g. word, excel) together with attention to detail are essential for these roles. About Diligenta: Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our focus is providing efficient operations and delighting customers for our clients, with migration of policies onto our industry-leading BaNCS platform as our unique selling point. We provide services to one in four of the UK population and to customers of some of the biggest names in financial services, administering more than 23 million policies. Our aim is to be acknowledged as the 'best in-class’ platform based Life and Pensions Administration Service provider and drive a culture that is founded on positive change, diversity and people development. We aim to solve problems clients can’t solve themselves, so they choose us to solve them. That means we’re different, with a distinct personality. Providing an excellent customer experience is at the heart of everything we do so we believe that providing an excellent employee experience is just as important. We care about the things that matter and work at delivering them every day. We impact peoples’ lives every day, whether it’s enabling a widow to pay for their partner’s funeral or providing someone with pension funds for a happy retirement. If you need any help or adjustments for any stage within the recruitment process due to health, disability or any other reason, please let us know.