Average Travel salary in Brighton

Our client is the ultimate tailor-made holiday company, offering luxury, bespoke travel itineraries using their unique blend of first-hand destination expertise, services, and superb relationships with their carefully selected travel partners. They’re now looking for customer focused travel industry professionals to join their growing team as a Customer Experience Concierge. Successful candidates will be responsible for the delivery of an exceptional concierge service to our client's customers and will be responsible for providing day-to-day sales, operational, and administrative support to the sales team and customers, playing an integral part in the overall performance and achievement of our client's targets. You’ll be working in a fast-paced environment, will need a keen eye for detail and be willing to help and assist in any way you can. In return, our client can offer fully homebased working, a competitive salary of up to £30k DOE plus incentives and other great travel industry benefits. If this role is of interest to you, please contact us for a confidential chat, or apply online. Role of Customer Experience Concierge: Handle all post-booking customer service queries promptly and accurately, ensuring that customers always receive a high level of service.Action flight schedule changes, ensuing all other booking components are updated accordingly.Issue any document changes to customers, due to an amendment, cancellation, flight schedule change or notification regards to a booking.Support with administration of customer bookings including invoicing and documentation.Monitoring of and responding to Trustpilot customer reviews.Managing formal customer complaints to resolution in line with ABTA guidelines.Supporting the delivery of exceptional Customer Service which is measured through customer satisfaction ratings and positive reviews through Trustpilot, Google and Review Centre.Manage customer reviews and respond in line with internal processes and procedures. Skills required for the role: Proven experience in a similar role within the travel industry.In depth travel industry product knowledge.Excellent communication skills, both verbal and written.Strong customer focus and empathyExceptional attention to detail and organisational skillsAble to work in a fast-paced environmentStrong problem-solving skills. If you’re interested in learning more about this Customer Experience Concierge opportunity, please contact Succeed Recruitment Solutions today for a confidential chat or press the apply online button now! Not for you? The please visit our website to view the other exciting roles we have available; www.succeed-recruitment.com Succeed Recruitment Solutions - for the best Travel jobs, Call Centre jobs and Multilingual jobs UK wide

Trainee Luxury Travel Agent & VIP Concierge A leading Central London VIP travel company is looking for a Travel Agent to join their dynamic team. As a Travel Agent you will communicate using various mediums such as on the phone, email and face-to-face therefore the quality of your customer service is crucial to provide a VIP experience. All training will be provided, any experience in hotels, hospitality or travel would be an advantage, although not a necessity. Travel Agent responsibilities: Create tailor made holidays to the world's best hotels & resorts.Provide detailed advice on routes and destination excursions.Use very little of the client's time to get all the necessary information.Work with impressive attention to detail.Work under pressure and meet agreed timelines whilst managing multiple high end clients. Travel Agent benefits: High end customer base, clients need inspiration and ideas to have a beautiful experience abroad.Experienced team with master travel consultants, they are a lot of fun and the workplace is young and vibrant.Progression within your career and work towards becoming a Travel Agent Manager.Receive benefits and rewards, complimentary team lunches and events. Fruit and snacks available in the office. Due to covid, this role is now available for Homeworking and office working mix and match. Ready for the challenge? Send across your updated CV now.

Group Travel Ski Expert - (German speaker) Salary: £30k - £35k + performance Bonus + benefit package Location: Hove (hybrid role 3 days office and 2 days remote) Hours: Mon-Fri 9am - 17.30pm Free on street parking and close to public transport links Must be fluent German speaker to apply! Do you want to work for a vibrant, proactive and expanding travel organisation that offers a friendly, proactive working environment and the opportunity to develop your skills and knowledge and further your career? If so, I have a unique and exciting opportunity to join their group travel ski department over seeing and expanding suppliers’ relationships for their trips to Austria and Andorra. You will already have a travel background with a proven ability to cultivate great business relationships with current and new suppliers to increase the business offering in Andorra and Austria. Responsibilities: Liasing with the sales team and assisting in processing group travel ski trips.Liasing with suppliers in Austria and Andorra ensuring a smooth booking is administered.Reaching out to new suppliers and negotiating rates for the organisation (hotels, shuttle buses, ski schools, evening entertainment, ski hire, etc.) to generate new supplier agreements.CRM administration.Input into marketing strategy.Inputting passenger and school enquiries on to the database and sending suppliers room allocations.Travelling to Austria and Andorra to meet suppliers t nurture and generate new agreements.Attending trade shows and networking events.Processing financial information onto Xero.Update travel and passenger information and sending out accurate information via email, phone and correspondence.Working to targets to increase passenger numbers/trips to Andorra and Austria by increasing the supplier agreements. The right candidate will have the following skills and experience to apply: Proven travel background ideally within group travel.Fluent German speaker.Flexible and happy to travel abroad to meet suppliers and build strong supplier relationships.Proven background in building strong business relationships and have great communication skills.Strong negotiation skills with a great commercial acumen.Great IT skills inclusive of Word, Excel, inhouse CRM systems and experience with Xero, accounting software would be a benefit.Highly organised, great attention to detail.Proven background in driving forward new business opportunities. This is a great opportunity to join an evolving and expanding organisation that values their employees where you can have a direct and positive impact in the success of the organisation. To be considered for this role please forward your CV ASAP!