At REED we are dedicated to providing a positive experience in every interaction. On occasions where this is not the case, this document aims to help in resolving the situation. Your feedback provides us an opportunity to improve, thank you in advance for taking the time to share with us.
We hope that in most instances, feedback can be resolved by the person you have been working with. With every instance of feedback, we will always get back to you and take action where appropriate. If you have shared feedback with your current point of contact but are not satisfied with the response, please let them know that you would like to register a complaint for further investigation.
The Complaints Process
Complaints can be communicated verbally, in writing or sent electronically to your current point of contact, who will review and endeavour to resolve it. In instances where you are not satisfied, you can get in touch with the Customer Experience team on firstname.lastname@example.org for Reed.co.uk, or email@example.com for Reed Specialist Recruitment. The Customer Experience team will remain impartial and share regular updates, working with you to reach a resolution.
If the Customer Experience team are unable to provide a fair and satisfactory resolution, they will direct this to the Customer Experience Officer for review. If you are still unsatisfied with the outcome, we will be happy to direct you to the relevant governing body (please see below) for further advice.
Should you have any questions, require any further information or have any feedback relating to this policy then please contact firstname.lastname@example.org.