May & Stephens – ‘reed.co.uk is truly customer centric’

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May & Stephens are experts when it comes to recruitment. Which is why they use us to help them hire.

As part of our series of customer success stories, we want to hear what companies really think about using our products and services. 

Find out what Rosie Checksfield, Operations Manager at May & Stephens, had to say about their experience when using reed.co.uk – and why they’ve been with us for over 14 years.

 

Why reed.co.uk?

reed.co.uk has always been a trusted partner for May & Stephens – because they’ve spent time building a relationship with us, rather than just focusing on the next contract renewal. 

This strategic partnership started with our account team gaining a full understanding of our business and our specific needs, even considering the different sectors we recruit in. They’re continuously adding value to our entire recruitment process, from hiring insights and research, right through to training and development, they’re able to cover everything for us. 

We get offered a tailored service every single time we post a vacancy, for all consultants, which means everyone in the business benefits from our relationship. 

In fact, reed.co.uk account for a significant proportion of all the placements we make, which is largely down to this tailored approach, as well as the great relationship we have with our account team. 

 

How would you describe your experience with reed.co.uk?

Two things set reed.co.uk apart: their proactivity, and the way they personalise the service for our needs.

May & Stephens have been with Reed for 14 years, and over the years the relationship has become stronger and stronger. The dedication of our Account Manager and the added service from the Customer Success Manager has been a big part of that success. 

 

How has their service been during the pandemic?

They’ve been great. 

They’ve checked in with us regularly to see how we’ve been doing, as well as offering a range of different options, such as greater flexibility when it comes to our contract, to help with hiring throughout COVID-19.

It’s shown us that Reed is truly customer centric – even at a time like this.

 

 

may and stephens
May & Stephens is a leading City based Recruitment Specialist providing Permanent, Contract and Temporary candidates for a wide range of sectors. They were established in 1992.

 

 

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