Workshop Technician

We are seeking a motivated Workshop Technician to join our dynamic client in Hoddesdon, reporting to the Warehouse and PDI Manager. You will work as part of a small, hands-on team within the warehouse and workshop, assisting with the unboxing, dismantling, and preparation of machines for programming using hand tools. Full training will be provided, so a willingness to learn and a proactive attitude are essential. This role offers excellent opportunities for career progression, with the potential to develop into a Field Engineer position in the future.

This is a full-time, onsite role in Hoddesdon, working Monday to Friday, 8:00am - 4:30pm, offering a salary of £24,000 - £26,000 (dependent on experience), along with excellent benefits including 24 days’ annual leave plus an extra day for your birthday, and access to a private healthcare package and YuLife benefits.

Job Purpose:

• Responsible for pre delivery inspection of devices going through the workshop
• Managing rollouts and inputting of network information and software onto devices
• To be trained on refurbishing / repairing / part stripping of 2nd hand devices

Key Responsibilities:

• Proactive and reactive set up of devices
• Managing rollout within the Pre Delivery Inspection process
• Assist with stock management in the warehouse
• Fully comply with company policies and Health & Safety Guidelines
• Respond to Warehouse and PDI Manager

Knowledge, Skills & Experience Required:

• Technician skills
• Proven technical knowledge preferred
• Competent on Excel and have previous experience of using service management systems an advantage
• Self-Motivated and able to work under pressure to meet deadlines and timescales
• Basic IT /networking experience beneficial
• Ability to communicate with all levels within the organisation, both face to face and over the phone
• Strong capability and experience of Service Delivery
• High level of interpersonal skills

Competency Levels Required:

• Core Competencies
• Problem Solving
• Exceptional engineering capabilities
• Decision Making
• Managing workload
• Proactive
• Teamwork & Collaboration
• Results focused Functional Competencies
• Willingness to Take Responsibility
• Relationship Building
• Engagement & Organisational Commitment
• Ability to Work Under Pressure
• Analytical Thinking

Internal Communications and Working Relationships:

• Communicating with Warehouse and PDI Manager
• Liaising with Logistics and Project Manager