Workshop Controller

Posted 21 September by Renault Retail Group UK Ltd

Workshop Controller
Swansea, SA7
£21,500 pa. OTE £26,500 pa + benefits
Mon to Fri 8:30am to 5:30pm

Renault Swansea seeks an experienced Workshop Controller to join our dealership based on the Swansea Enterprise Park in Morriston (SA7).

This role requires an outstanding individual whose enthusiastic, positive approach will encourage exceptional levels of work and efficiency from our team of technicians and supporting staff at our garage & workshop.

As a Workshop Controller you will be responsible for controlling the work flow through the workshop, acting as quality control for the technicians’ work and striving to achieve a prompt first-time fix for all vehicle repairs, service and maintenance jobs. This will ensure optimal workshop productivity and encourage customer recommendations.

The role will also have a coaching element to help drive the Workshop Technicians to better efficiency and productivity along with leading the way in delivering outstanding customer service.

To be successful in this role, you will have excellent leadership skills, with the ability to motivate staff through coaching, development and managerial support. This is a busy role so excellent time management and organisational skills are essential.

You will be self-motivated and able to demonstrate excellent management skills and a full understanding of how a workshop operates. You should be a great communicator and leader whose enthusiasm and positive approach will encourage exceptional levels of productivity and customer care.

Experience in a similar role with Renault or other French brands would be ideal. However previous Workshop Control experience with any volume brand will be considered. We will also be happy to consider candidates that are currently operating as Assistant Service Managers, Workshop Managers, Service Controllers, Senior Service Advisors or Master Technicians who have had experience in managing workshop efficiencies.

The ideal candidate requirements are:

  • A strong career track record in workshop control / management

  • Excellent Customer Service Skills and Focus

  • Technical Background and experience

  • Experience in managing a team of 6 or more motor vehicle technicians

  • Understanding of Workshop loading, utilisation, efficiency, productivity and work quality

This role will operate Monday to Friday 8:30am to 5:30pm, with 30 min unpaid lunch break.

In return we offer a basic salary of £21,500 per annum, plus a bonus scheme enabling an OTE up to or in excess of £26,500 pa.

Fringe benefits include 24 days annual leave, pension (4%, 4%), childcare voucher scheme and dedicated brand training from the manufacturer.


To apply for this vacancy, please apply online including your CV and a brief covering letter.

No Agencies please.


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Required skills

  • Dealership
  • Workshop controller
  • garage
  • Motor vehicle repair
  • Service & maintenance repair workshop

Application questions

Do you have any restrictions with regular travel to our Dealership in Morriston?
Is your current / most recent role as a Workshop Controller?
Do you have NVQ qualifications in automotive vehicle repair?
Do you have any current or pending endorsements on your driving licence?
Do you have a notice period to negotiate with current employers?

Reference: 36170273

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