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Workshop Controller

Posted 15 March by Inchcape Retail Limited Ended
Inchcape UK have been awarded No.1 in 'The Sunday Times Best Big Company To Work For' 2016Do you want to join in our success?Workshop Controller - BMW York

Hours of work: 8am-5pm Monday to Friday (although flexibility will be required), 1 in 4 Saturdays

The Role

The Workshop Controller is responsible for ensuring service and repairs are carried out effectively and accurately to achieve the highest possible standards for technical quality. The Workshop Controller is also responsible for ensuring maximum productivity in the workshop. They liaise between Service Receptionists and the Technicians to ensure that all required work is actioned effectively and efficiently, keeping the customers expectations top of mind. Driven by exceeding targets and motivating the team to succeed would be a natural skill that our Workshop Controller possesses. Our Workshop Controllers are line managers to our Technicians, therefore people management skills are a key attribute to this role.

Role Requirements

To be a success in this role, you will have

  • Technical Knowledge and qualifications relating to vehicle maintenance
  • Previous experience of supervising or managing Technicians
  • Computer Literate
  • Completed Required Training Courses

Some of Your Responsibilities

  • Monitor Progress of repairs and service and communicate to service advisor of any delays
  • Check capacity in the workshop based on any additional work requirements
  • Ensure that quality checks are carried out as per Inchcape and brand guidelines
  • Monitor and give feedback on Technicians quality and efficiency
  • Allocate work to qualified technicians


Workshop Controllers will receive guaranteed base salary, plus an excellent bonus structure, we also offer great benefits including:

  • Holiday allowance not inclusive of Bank Holidays - rising with length of service
  • Company pension scheme
  • Free Life assurance of twice your basic salary
  • Discount gym membership
  • Vehicle purchase discount
  • Employee Advantage - retail discounts with over 3000 retailers
  • Cycle to work scheme
  • Training and Development

Required skills

  • Automotive Aftermarket
  • Management
  • Vehicle Maintenance
  • Warranty

Reference: 34692719

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