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Workshop Controller

Posted 9 January by Audi Ended

This exciting opportunity exists within our Marshalls Audi centre located in Plymouth.

**Please note: All candidates must follow the on-line application process**

Audi is a manufacturer of exquisite cars - beautiful, sophisticated machines that embody technological perfection. Our success is built on our core values of creativity, commitment and enthusiasm, and keeping our customers’ desires at the heart of everything we do. We strive to lead the way through constant innovation, setting new standards that define Vorsprung durch Technik.

Salary is dependent on experience and qualifications.

£30,000 - £34,000 OTE

Working Hours

Monday to Friday (8 - 6). Saturdays are 1 in 3 (8 30 - 12 30)

Job Purpose: To manage the process of optimising workshop resources to meet agreed departmental budgets. To ensure customer requirements are fully understood and communicated in an effective manner to other members of the department.

As an Audi Workshop Controller, your Key Objectives will be:

To calculate and manage the effective use of workshop resources for the Audi Centre

Monitor individual and workshop efficiencies to ensure key performance indicators are met.

Plan the distribution of work amongst the team utilising available skills mix.

Identify individual training and development needs.

Manage liaison between workshop and service reception on customer vehicle progress.

Manage workshop standards in accordance with HSO requirements.

Resolve customer issues in line with Audi Centre standard and customer expectations. Manage any necessary liaison with department manager regarding customer dissatisfaction.

Ensure understanding and adherence to the requirements of Brand service requirements and customer satisfaction indicators.

Maintain safe working practices and abide by the working rules and standards of the Audi Centre.

Maintain and develop own skills and technical knowledge. Agree development plan with line manager.

Interact with members of other departments to develop an Audi Centre team culture.

**Strictly no Agencies**

Reference: 34174682

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