Workshop Controller

Posted 14 September by Graham James Limited

Workshop Controller £30,000-£35,000 plus Bonus North London

Our client is looking for a Workshop Controller to manage their large workshop in North London.

You will have a good attitude rewarded with company influence and being a valued member of the management team and integral to this business.


Reporting to the Branch Manager you will be responsible for planning and organising the day to day activities of the dealership in order to maximise dealer profitability. You will meet, and exceed, customer requirements by ensuring all necessary policy and procedures are adhered to. Provide support to the Branch manager to ensure all KPI and budget targets are achieved.

Essential Duties and Key Responsibilities
Plan and organise the day to day activity of the workshop and prioritise the workload to delaer demands.

Achieve customer daily VOR target
Liaise with Service Advisors to ensure the timely provision of service vehicles.

Ensure all processes and procedures are adhered to. i.e. defect numbers, pre-authorisation, etc.

Ensure all technician write ups meet the required quality and standard prior to submission for invoicing.

Ensure warranty processes meet required standards and all claims are made in a timely manor.
Ensure the work in progress board is up to date.

Ensure all parts used are correctly allocated to the right WIP.
Manage the productive staff to ensure utilisation and productivity targets are consistently achieved.

Ensure a robust shift handover process is in place and is adhered to.
Ensure timekeeping and overtime is rigorously controlled.
Carryout regular quality audits to ensure consistent achievement of quality standards.
Compile a daily status VOR report and issue within the agreed timescales.
Liaise with Parts department to ensure the availability of spares to minimise customer VOR.
Provide necessary technical support to the technicians.

Liaise with the branch administration function to ensure there are no related invoicing or costing issues resulting in unprocessed WIP.
Ensure the provision, and ongoing condition, of workshop tools and equipment.

Ensure that the highest standards of H&S and safe working practices are being applied.
Role model Core Values at all times.
Stand in for Branch Manager as required.

These types of roles do not come along often for such a forward-thinking employer.

What are you waiting for? Apply today!

Reference: 33311031

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