Workplace Services Senior Analyst - Office 365

Posted 26 February by QBE Financial

Workplace Services Senior Analyst, Office 365 specialist


QBE’s European Operations, which accounts for over 27% of QBE Group turnover, is a leading specialist in London market and European commercial lines business. Active in both the Lloyd’s and company market, QBE offers considerable diversity to the broking community. We are a socially responsible company and give our customers the ability to invest a portion of their premiums in environmentally and socially beneficial projects.

The Opportunity:

Deliver technical infrastructure services by designing, maintaining and supporting the infrastructure environment, analysing business requirements and resolving complex issues to ensure IT service usability and alignment with business objectives. Guide, challenge, recommend and monitor IT solutions developed in-house or by an external provider for QBE ensuring full solution & service integrity to meet business needs

Your responsibilities for this role may include, but are not limited to:

  • Work within and in accordance with QBE’s pre-defined frameworks for project definition and delivery (PMF) and IT Service Management (ITIL)
  • Deliver solutions, components and documentation in line with project timelines to ensure solution meets business expectations
  • Review and endorse, or challenge, solution designs and other deliverables, proposed by third party solution providers or in-house teams, throughout the lifecycle of any project to ensure these meet business objectives.
  • Maintain accurate logs of all key solution and service decisions for projects to ensure appropriate project documentation is in place
  • Monitor project and services and escalate any long-term or short-term issues or deviations through documentation to ensure accurate upwards reporting
  • Throughout the lifecycle of any project provide technical leadership to ensure solutions have integrity and consider functional, data, technical and IT service aspects
  • Throughout the lifecycle of a project provide technical leadership to ensure that solutions are in line with broader project or service constraints, such as time and cost
  • Advise and /or collaborate with third party service providers to ensure that all IT designs align with Architecture principles and roadmaps
  • Ensure that solutions are considered end-to-end in business terms and requirements are well understood by suppliers and the project team
  • Maintain an up to date knowledge of market developments to identify and deliver opportunities to leverage existing or emerging technologies and business models which enhance business performance
  • Support team member development by reviewing and analyzing complex infrastructure issues, communicating feedback to team members, sharing knowledge, responding to inquiries and providing recommendations on best practices
  • Lead the installation, maintenance and monitoring of hardware and software tools by analyzing business requirements and defining standards and quality criteria to ensure consistency and alignment with company initiatives
  • Provide support for infrastructure framework by responding to escalated issues, troubleshooting errors and developing technical solutions to ensure implementation of process improvements
  • Collaborate with key stakeholders by regularly communicating, clarifying technical solutions and supporting timely and efficient operations by utilizing and sharing knowledge and expertise
  • Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun
  • Adopt QBE values in personal work behaviors, decision-making, contributions and interpersonal interactions; manage own career development by soliciting feedback & valuing other perspectives
  • Ensure review of technical design documentation and solutions takes place so that quality of overall service is high and consistent

You will need to be able to display you have the following qualifications and experience:

  • Excellent knowledge of problem analysis and design techniques
  • Strong knowledge of Development Lifecycle methods
  • Strong knowledge of Architectural Standards methodologies
  • Expert knowledge of two or more infrastructure technologies
  • Expert knowledge of fundamental IT concepts, systems, platforms, tools and technologies, hardware, software and services
  • Working knowledge of products & concepts relating to the insurance industry
  • Applied knowledge of processes and procedures for maintaining and troubleshooting tools and technologies
  • Applied knowledge of the design, development, and application of technology for specific purposes

Technology Stack

Essential :

  • Office 365
  • FIM/MIM and ADFS
  • Exchange on premise 2007, 2013, 2016
  • PowerShell
  • Network fundamentals (Firewall, DNS, DHCP etc)
  • Dynamics CRM
  • Active Directory (Users & Computers, Group Policy, DHCP, DNS)


  • End point protection, DLP and GDPR (Symantec preferred)
  • Troubleshooting and Diagnostics

o SysInternals Tools

o WireShark

  • Jira
  • ServiceNow

At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job. Search for QBE on Vercida to learn more about our Diversity and Inclusion programmes and policies.

Please click the 'Apply’ button to be taken to the job on our system.

Required skills

  • Active Directory
  • Microsoft Office
  • Windows Azure
  • Powershell
  • Symantec Security

Reference: 34552864

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