For this role we are looking at individuals that have worked with Defined Contribution Pensions ( DC ). You will have been involed in the cradle to grave admin process and would have a strong working knowledge and would be able to hit the ground running.
You will be responsible for suppoting the Team Leader in the delivery of a exceptional high delivery standard to clients.
To support the Pensions Team Leader with responding to our clients in relation to their
group DC arrangements; to deal with our clients’ queries regarding their schemes
promptly and accurately.
To attend any relevant training for your role and as directed by the Pensions Team Leader, Director or the wider organisation.
To manage your workflow effectively and efficiently, as instructed by the Pensions Team
To deliver quality and accuracy of work at all times.
Demonstrate knowledge of group pension products through effective/accurate email
Maintain accurate client records using the company’s approved IT system to enable review by managers. Record key activities (email/telephone calls) using Avelo (AO).
Maintain accurate work flow using task tracking tools on Avelo (AO)
Report complaints and urgent critical issues in the prescribed manner detailed in the
company’s complaints procedures manual.
Report to the Pensions Team Leader as required, with regard to work flow, accounts reports and reviews due.
Strong written English and numeracy a key requirement
Industry Qualifications Relevant to position – PMI, CF1, FA2, AE Cert & Prince2 (desirable)
Excellent technical knowedge - DC Pensions
Excellent attention to detail
Reed Specialist Recruitment Limited is an employment agency and employment business