Workforce Planning Analyst

Posted 25 December 2018 by Selfridges & Co
Role Responsibility


To work with operations managers to ensure that optimal schedules are in place, and that key management information is produced to enable continuous improvement in working practice. This will be achieved through the:

Creation and maintenance of department schedules

  • Work with Retail Ops team to create and evolve department level schedules
  • Coach and support the use of optimal schedules at a department level, including recommendation of workforce structures and potential efficiency savings
  • Be first line support and subject matter expert on the use and maintenance of Selfridges scheduling tools for the operations team

Production of management reporting and insights

  • Create and develop appropriate reporting in line with the needs of the business and specific functions, e.g. Finance
  • Develop insights that address key business issues

Identifying and solving workforce related business issues

  • Proactively identify issues in Selfridges that can be addressed through optimised workforce planning
  • Produce proposals and ideas that address these issues
The Ideal Candidate


  • Advanced excel (including the designing of Marcos using VBA)
  • Experience/appreciation of a retail environment and the challenges and opportunities that exist
  • Development of workforce plans (head count planning, scheduling)
  • Use of SAAS based WFM tools (e.g. Dayforce, Reflexis, Quinyx)
  • Experience of partnering/consulting with operations teams
  • Able to organise own work and to take initiative
  • Commercially aware & customer focused
  • Good communication/ interpersonal and influencing skills
  • Flexible and open to change
  • Proactive
  • Good team player
Your Career At Selfridges

Since Harry Gordon Selfridge first opened the doors of Selfridges Oxford Street, London in 1909, Selfridges has been dedicated to surprising, amusing and amazing its customers with astounding moments of retail theatre. Having won The Best Department Store in The World title three times (2010, 2012 and 2014) along with World’s Best Sustainability Campaign by a Department Store in 2016, Selfridges is renowned as being the premier destination for a truly extraordinary customer experience, whether you’re shopping online or in store.

Reference: 36396498

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