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Work Order Management Coordinator (Hard FM)

Work Order Management Coordinator (Hard FM)

Posted 6 April by E Personnel Recruitment Ltd Ended

Full time, permanent role based in Leatherhead, Surrey.

Paying up to £30k depending on skills and experience.

Main duties:

  • Ensuring supplier SLAs are met on a day-to-day basis
  • Overall responsibility of liaising with subcontractors/suppliers to ensure allocation of work
  • To manage and monitor the allocated work to key subcontractors
  • Updating Work Orders in Maximo
  • Ensuring Work Orders are completed in adherence with agreed SLA's and KPI's and statutory compliance certification is provided and recorded on the system
  • Monitor SLA's and ensure adherence, managing KPIs with the supply chain
  • Monitoring and analysis of general supply problems identifying and implementing improvements
  • To coordinate the subcontract process through effective liaison with other teams paying specific attention to lead times, KPI's, SLA's and agreed contractual liabilities
  • Take ownership for own performance, receiving feedback positively, taking action where required and identify and apply opportunities to develop and improve skills
  • Identify potential issues and resolve those within remit, escalating to senior manager when required
  • Complete tasks as directed by line manager
  • Develop and maintain knowledge of the contract(s)
  • Be prepared to work on relevant contracts, projects and initiatives at short notice to support the needs of the business



  • Minimum of 2 years’ experience within Facilities Management including service delivery / call centre environment / customer service role
  • Experience of working with customer and supplier SLA and performance measurement of own team
  • Knowledge of customer service principles and practices
  • Hard FM experience

Experience and Skills:

  • Experience of managing teams and suppliers to achieve work within SLA
  • Previous experience in a Facilities Management environment
  • Full security clearance, or be able to obtain security clearance
  • Experience of managing resources across multiple contracts / customers to plan and accomplish goals
  • PC literate with PowerPoint, Excel and Word skills

Should your application be successful, you will be contacted shortly.

Thank you for your interest in our role. E-Personnel Recruitment endeavours to respond to all applications, however, due to the volume of CVs received, this may not always be possible.

Apply in the strictest of confidence to E-Personnel Recruitment, specialists in Permanent & Temporary Recruitment and a member of the Recruitment & Employment Confederation (REC) which is the professional body for the recruitment industry.

Required skills

  • Performance Measurement
  • Work Orders

Reference: 34844700

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