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Windows SME Engineer

Posted 5 January by McGregor Boyall Associates Limited Ended

Windows Subject Matter Expert

About the Role

The Windows SME primary focus is being responsible for improvement of the company's operational infrastructure. This is a technical specialist role focusing on Problem Management & Action resolution, Capacity Management, Vendor Management, Licencing, Audit, Asset Management as well as process improvement and correct tooling.

Key Responsibilities

Technical Leadership

  • Expert in their specialist area provides mentoring and guidance to the operational and delivery teams when required.

Problem Management & Root Cause Analysis

  • Act as the Technical specialist to guarantee problem resolutions.
  • Owner of processes for any Windows related P1 and P2 incidents to review and improve
  • Coordinate with all infrastructure teams as a majority of problem improvement involves technical and process changes.

Audit & Risk

  • Owner of all Windows related audit actions and progress to be KPI driven and reviewed on a regular basis.
  • Be the technical contact for any planned Audit or Pen test.
  • Produce infrastructure build compliance and security templates.
  • Define, Review and test plans for all infrastructure areas including Identify and Test major components once per year Identify failover risks including capacity for supporting concurrent users and services.

Vendor Management

Asset Management

  • Support the Design manager in the creation of Hardware and Software version roadmaps.
  • Operations to implement a regular upgrade path.
  • Ensure all assets are managed through their lifecycle
  • Ensure all installed software is in compliance with licence agreements.

Capacity Management

  • Define & implement Proactive Capacity planning, tracked and KPIs' reported on
  • Define Threshold's and implement proactive alerting including the Implementation of Predictive analysis - growth / decrease in infrastructure
  • Explain Root cause for all growth and decreases.

Licencing Management

Tooling and Automation

  • Technical owner of tooling for specialist area including production of functional requirements from all Operational teams.
  • Help Consolidate number of tools leveraging functionality and reducing cost.
  • Identify repetitive manual tasks / requests throughout infrastructure.
  • Implement Automated backup, Inventory, config management

Technical Skills & Requirements

(Essential) Proven experience of:

  • Design, build and supporting Windows servers.
  • Deployment of physical and virtual via VMware, HP and Cisco UCS Server hardware.
  • Microsoft Windows 2008 & 2012.
  • VMware vCenter, Cisco UCS Manager/Central, Active Directory, SCCM, SCOM, Windows Clustering and Windows Security.
  • Defining standard builds in Microsoft SCCM, VM templates in vCenter and Service Profiles in UCS Manager/Central to build servers on VMware, HP & UCS and ESXi hosts.
  • Proposing hardware and operating system configurations to meet design specifications.


  • Configuration of server backups using CommVault Simpana.
  • Experience of automation tools like Microsoft System Center Orchestrator.
  • Experience of Kerberos in regards to securing Windows applications and AD integration.
  • Experience of working within the ITIL framework
  • Working in a "DEVOPS" Style organisational model

McGregor Boyall is an equal opportunity employer and do not discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability.

Reference: 34151069

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