Wholesales Customer Relationship Coordinator

Posted 23 February by Your People Partners Ltd
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Could Wholesale Customer Relationship Coordinator be your next career move?

Based: Herts-based wind-powered, eco-studio near St. Alban's (not easy to get to via public transport so cycling or car commute is most viable)

Hours: Full-time

Salary: £24,000 to £26,5000 plus benefits

Start date: March 2021

Are you uber-organised and have superior attention to detail?

Can you look after the UK and international wholesale customers, answering their every query and concern?

Plus you have proven experience or transferable skills to bridge the gap between the wholesale customer and the sales/account management team?

And do it all with a customer-service focus and a smile on your face?

We have a fantastic opportunity for you to join a growing and well-established skincare company that not only wants to change the world, one skincare product at a time but wants to empower people to be the best they can be on the inside and out.

We are looking for you to add your customer service, communication and super-organisation skills to add to the fantastic operations team.

The aim is not simply to ship skincare products to the UK and international wholesale clients. We'd love you to do it with a customer service focus, solving their issues as needed ('where's my delivery for the 5th time that day?'), and do so ensuring they know we want to take care of their needs and develop long term relationships.

Your new role as the Wholesale Customer Relationship Coordinator in the Operations Team will include:

  • Coordinating with the account manager for each wholesaler to ensure any discounts or offers are dealt with quickly and correctly

  • Dealing with all logistics out of the Herts distribution centre; yes, you'll be on very good terms with all couriers so they wat just those few extra minutes for you!

  • Tonnes of communicating - both email and on the phone - including wholesale clients whose first language may not be English

  • Happy and love working within a busy team; every day will include solving problems, chasing couriers, checking systems, updating databases, and lots of internal comms with the ops and account management team

Your background to be a successful Whole Customer Relationship Coordinator:

  • Admin and coordinator experience within FMCG (ideally) with plenty of experience in shipping goods in the UK and internationally

  • You love being up on your Brexit shipping and customs knowledge

  • Fantastic written and verbal communication skills

  • 100% customer satisfaction focused

  • Ideally, you are one of those people who love and have an interest in clean beauty; organic, natural and vegan is everything to you!Thrive in a small, supportive and growing team and company - if you need a big, busy corporate environment, this may not be for you!

Any questions please feel free to ask! We work as the recruitment partners for this company so you won't see the role advertised anywhere else.

We look forward to hearing from you soon.

No agencies, please

Reference: 42108232

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