Welfare and Benefits Officer
£17.66 per hour Umbrella PAYE
- To work intensively with financially, socially, or economically excluded people in a meaningful holistic and person centred way. To create and maintain strong partnership links and work with multiple agencies to improve resident`s circumstances.
- To provide advice and assistance to Council tenants affected by the Welfare Reform, including providing support to residents on a wide range of welfare benefits to enable them to optimise their income and therefore increase their ability to pay rent and services charges as required by their tenancy and avoid rent arrears and the potential loss of their home.
- You will provide service users with informed support, appropriate information, and specialist advice to alleviate the additional stress generated by their financial situation.
- To support residents facing financial hardship to apply for Discretionary Housing Payment to meet the rent shortfall.
- To undertake: money advice, budgeting support, access to banking products, access to digital skills support, better off calculations, access to job clubs, training, and housing advice.
- Excellent knowledge of benefit regulations is essential to identify and lead on cases requiring review by the Department of Works & Pensions and Housing Benefit & Council Tax Department.
- Working knowledge of Housing Benefit & Universal Credit assessment requirement & associated regulations including knowledge of the Rent Arrears Protocol & Legal Framework.
- Joint working with other teams such as the Tenancy Management Teams, Debt Advice Agencies, Credit Union, Law Centre, Citizens Advice Bureau and Social Care teams including West London Mental Health Trust.
- The Welfare Benefit Officer will have a large caseload; the ability to track the progress of the cases is essential. With a large volume of outreach work as opposed to working in the office, the need to be highly organised is of the up most importance.
- Operate in a commercial environmental to ensure that alongside maximising income, brilliant customer care is provided with the outcomes including contributing to increased residents satisfaction and sustaining tenancies.
Qualifications and experience
- A comprehensive understanding and knowledge of welfare benefits policy and legislation.
- A good understanding and knowledge of housing and other relevant legislation, the regulatory framework which governs housing and associated case law.
- Experience of income management in a social housing environment and of dealing successfully with the challenges to which this can give rise.
- Experience of using and maintaining financial records and IT systems and of producing and reporting on management information.
- Experience of working in an environment requiring the delivery of outstanding customer service and of effectively dealing with customers face-to-face.
- Evidence of working as an effective team player and building and maintaining effective relationships with colleagues.
- A record of successfully engaging with others and building positive relationships with a variety of stakeholders.
- Evidence of promoting equal opportunities.
- A successful track record of contributing to continuous improvement in order to improve organisational performance, reduce costs and deliver increasing customer satisfaction.
- Educated to "A" level or NVQ Level 3 or with equivalent experience. A housing or welfare benefits qualification would be an advantage, but is not essential.
Skills and abilities
- Able to advise people on a wide range of welfare benefit entitlements.
- Able to carry out basic assessments to ascertain likely levels of entitlement.
- Able to accurately signpost people to other agencies that might be able to provide assistance.
- Able to listen to and assimilate information provided by residents and colleagues quickly and unambiguously.
- Able to work collaboratively with colleagues.
- Able to plan and prioritise workload without close supervision.
- Able to write and present reports and deal effectively with correspondence.
- Able to make accurate and timely reports on the outcomes of casework.
- Ability to communicate effectively with all H & F Direct stakeholders.
- Driven by results.
- Professionally credible.
- Takes responsibility.
- Sensitive and sympathetic to personal circumstances.
- Open-minded and adaptable.
- Open to continuing to learn and develop.
- Resilient and persuasive.
- Committed to customer service.
Please note that Brampton Group can only Offer and Umbrella Contract for this position.
- Social Care
- Tenancy Management