Welcome Manager

Posted 3 January by National Trust

We have an exciting opportunity to support a dynamic team of welcome staff and volunteers at property. As Welcome Manager, you will to support the Senior Welcome Manager, staff & volunteer team, on nominated weekends and bank holidays, to welcome our visitors and help them enjoy their visit. As one of the more responsible people on site, you will support and empower the team to respond to customer enquiries and site issues and be the face of the National Trust. You will have some experience in managing people, delivering outstanding customer service and risk management.

Hours: Variable through the year, some weekend working expected. 

This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year

Interview: 20th January 2022

Training Days: 8 - 10th February 2022

What it's like to work here

An iconic garden with an international reputation, this colourful arts and crafts inspired garden is intricately designed with a variety of outdoor spaces that will fire your imagination. The staff have exciting times ahead with lots of conservation projects planned. The garden occupies a beautiful rural location in the North Cotswolds, so you are likely to need your own transport to get here.

For more information about our property please visit hidcote

What you'll be doing

You’ll report to the Senior Welcome Manager, supporting them to develop the site offer and deliver targets as well as deliver your own.

You will support the day to day operation of the welcome area and ensure the delivery of the highest standards of service and visitor experience, using sound judgement and decision making, in line with National Trust guidelines and policies. You’ll be using your creativity and communication skills both to inspire and motivate the staff and volunteers, and to help provide the friendly face of the National Trust to thousands of visitors. You will be applying your high level of competence to deal with service recovery without senior support being on site. You will engage with all our visitors to inspire support through membership, and help visitors to enjoy their stay.

Who we're looking for
  • Good practical experience in visitor business,in tourist, heritage or relevant visitor services environment
  • Naturally curious about people, and with a passion to and experience of delivering the highest standards of customer service
  • Excellent organisational skills
  • Confident leader, adaptable and responsive under pressure
  • Ability to initiate service recovery without senior support
  • Good IT skills (all MS Office)
The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Wherever you’re from, and whatever your background, we want to hear from you – and it doesn’t matter if you’re jam first, cream first, or even if you don’t like scones at all. Everyone is welcome.

Benefits for working at the National Trust include:

  • Flexible working whenever possible
  • Free parking at most locations
  • Free entry to our properties for you, a guest and your children (under 18)
  • Substantial pension scheme of up to 10% basic salary

Click here to find out more about the benefits we offer to support you.

Reference: 45216156

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