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Weekends and Bank Holidays Customer Service Adviser, Taunton

Posted 8 March by Heat Recruitment Easy Apply Featured Ended

Job role: Customer Service Adviser - Weekends and Bank Holidays

Location: Taunton

The salary / shift work: 8:30am - 8:30pm is £12,936 per annum

6:00am - 2:00pm or 2:00pm - 10:00pm is £8,820 per annum

Our client is a leading Building Claims Services provider to the Insurance Industry. We are currently seeking a customer service advisor to join their Operations team.

The main objective of this role is to cover core clients and emergency clients through an out of hours working service this will include evenings and bank holidays.

This a chance to work with a well-known company with lots of progression and support from the Out of Hours team


Have a good understanding of what emergencies could occur within a new build property

Claims that are received outside of the normal working hours should be recorded on the system and called within SLA’s

To be able to sell and promote the business to our clients

Prepare evidence of your successes for personal development

Understanding of the internal system and their involvement in the claims process

Make sure you use the TCF (Treating Customers Fairly) principle at all times with every customer

Make sure all out of hours claims are entered and actioned within the stipulated service level agreements


Strong level of customer service skills

Excellent communication and organisation skills

Work well under pressure

Previous experience in complaint handling

Experience in the Household insurance industry (desirable but not essential)

Synonyms: Customer service, complaints assistant,

If this specific vacancy is not exactly what you are looking for please contact us to discuss other opportunities we may be recruiting for that aren’t necessarily advertised; you can send your CV to this vacancy or contact us directly. Additionally, refer a friend or colleague to us and receive £200 in vouchers if we assist them in securing a new career.

Reference: 34633763

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