Weekend Customer Service

Posted 16 July by Keeper Recruitment Limited
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We are currently recruiting for professional and self-motivated Weekend Customer Service Candidates to join a successful and growing Claims Management company based in Ipswich.

Hours - Saturday 16:00 - 20:00

Sunday 10:00 - 18:00

Duties

  • Answering the telephone and signing off calls in accordance with agreed procedures appropriate to client
  • Recording all telephone calls on systems, as appropriate to client
  • Handling calls received at source wherever possible. If you are unable to assist callers at the time of calling you should ensure that they are called back within agreed timescales
  • Corresponding with all parties concerned by use of the telephone, letter and any other means appropriate
  • Making all liability enquiries necessary to allow you to negotiate settlement of Customer claims on the best possible terms
  • Identification and resolution of potential fraud, repudiation and voidance
  • Complaint handling within agreed company procedures
  • Carry out administration on files including general typing of emails and keeping a well organised and up to date portfolio of claims, which you will manage proactively and efficiently
  • Collecting accurate information and documents to proceed with a claim

Skills required

  • GCSE English and Maths or equivalent
  • Previous experience of working within a call-centre environment, customer service and/or the field of insurance.
  • A positive and self-confident approach when dealing with customers, and where appropriate, representatives of the Company’s clients.
  • The ability to utilise qualities such as empathy, tact and diplomacy when interacting with customers, with the recognition that customers may be distraught and concerned following an incident.

Reference: 40586487

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