Weekend Customer Service Administrator
West Yorkshire Windows Ltd are a leading installer of conservatories, orangeries, double glazing windows, living spaces and doors throughout Yorkshire. At West Yorkshire Windows, our focus is to deliver an exceptional service to our customers.
To support our ongoing business growth, we are recruiting for a Weekend Customer Service Administrator. You will be the primary point of contact for customers throughout their West Yorkshire Windows journey. You will take pride in your work and support the Head of Customer Services. If you are looking for a role where you can utilise your skills, knowledge and experience and focus on delivering a high-quality service to all customers, then you could be perfect for this position.
The hours of work will be Friday 9-5pm, Saturday and Sunday 10 -4pm and Monday 9-5pm.
·To be responsible for liaising with all relevant departments to resolve the customer queries, including liaising with external suppliers and internal departments to identify resolution of customer problems.
·To develop and maintain excellent working relationships with both customers and suppliers, to include both booking customer service calls and sales appointments.
·To be responsible for communicating on a regular basis with customers to ensure they are happy with the service and are kept up to date with any on-going customer service problems.
·To be responsible for the escalation of complex customer service/installation problems and complaints to the Head of Customer Services and to support your team to assist with resolving customer service issues as and when required.
·This is a customer facing role and includes showroom reception duties at the weekend.
·Knowledge of the home improvement industry would be advantageous; however, full training will be provided.
·Previous experience of customer service and the ability to provide timely and effective responses to the customers complaint.
·Good customer service skills with the ability to apply a calm and polite approach when dealing with dissatisfied customers.
·A strong understanding of customer service with the ability to ensure an excellent level of customer service is provided and customer expectations are exceeded, maintaining excellent customer relations.
·Excellent communication skills with the ability to develop good working relationships with internal and external contacts.
·Excellent problem-solving skills with the ability to analyse the problem and provide a mutually beneficial solution.
·A highly motivated individual with a can-do approach to work and the ability to get the job done in the required timescale.
If you have the drive to "Make it Happen" with a positive "can do" attitude and a focus in quality work this could be the opportunity for you. Please can you send your CV and your salary expectations.
- Communication Skills
- Customer Expectations
- Customer Service
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