Weekend Customer Service Administrator
£9.68 per hour
Part Time 13 hours
Saturday 9-5 (1 hour lunch)
Hunters’ client is an established manufacturer and retailer requiring a Customer Service Administrator to join their busy weekend team. The Weekend Customer Service Administrator will the first point of contact with suppliers, customers and consumers for the company’s brand. The Weekend Customer Service Administrator will present the company in a professional but friendly manner and make a genuine commitment to always exceed expectations.
-Take all incoming telephone calls into the business and direct all business to business calls to the correct destination.
-Take and make all bookings via the rental bookings online rental booking system on behalf of customers.
-Make all required outbound calls to resolve customer queries and store issues.
-Assisting stores seeking all types of help.
-Advising consumers where to locate their nearest stockist.
-Maintain and update the breakdown database. Completing and collating all relative paperwork.
-Participate in the execution of customer and consumer surveying.
-Assist with mailshots.
-Personality - self-driven with a positive outlook.
-Personal situation - reliable, trustworthy, loyal and enthusiastic
-Job skills - first class communication skills especially when using the phone. Excellent time management, multitasking and meeting deadlines.
-Computer skills - Excel and Word. JD Edwards would be useful.
-Literacy and numeracy - able to construct professional written responses.
-Business and selling skills - able to 'up-sell.’
- Communication Skills
- Customer Service
- Microsoft Excel