Water Meter Field Technician
Reporting to the Delivery Manager, your role will be to support the installation, maintenance and effective operation of my client's equipment deployed within client's business and customers’ homes.
Following documented workflows & processes and working with key supply partners, the Field Support Technician will carry out installation & commissioning, fault detection & remedy and maintenance of heat metering equipment supplied by my client to the domestic heating sector.
Much of this role includes working in the built environment on multi- million pound construction schemes and in people’s homes and as such is a support function to our Delivery Team and Client Services; the role is a vitally important aspect to my client delivering ambitious equipment sales growth.
Installation and commissioning prepayment & controlled credit systems:
To conduct site survey’s to assist the Delivery Team with the installation of new systems.
Commissioning & testing my client's prepayment and controlled credit systems during the various phases of their developments.
Liaise with & report to site staff (clients, principle contractors, consultants & heating / plumbing sub- contractors) representing the company whilst at development sites.
To support on-going Customer Services:
Provide reactive maintenance; including equipment installed in people’s homes, or commissioned within a scheme but not yet handed over to clients / residents.
Carry out post-installation upgrade / maintenance programmes on my client's equipment installed in residential properties, plant rooms and communal areas.
Following set processes to establish possible equipment / installation faults and their respective remedies; this will include diagnosis over the telephone, checking the head end server (HES), on-site attendance & liaison with suppliers.
Interact with clients & customers on site at developments, representing my client in sometimes difficult situations where clients & residents may be unhappy to be without utilities due to faults.
Maintain personal equipment & stock of spares / consumables to a level ensuring continuity of service.
To support Legacy systems:
Install and support point-of-sale (POS) equipment in convenience stores local to each scheme (POS agents).
Provide training, on-going technical support and maintenance to POS agent staff operating my client’s own POS systems.
Create customer smart cards for my client’s prepay systems utilising the MMS database.
NVQ Level 3 Plumbing qualification and at least 3 years’ experience essential
Electrical qualification and experience a distinct advantage,
Fault finding skills and the ability to work independently and within a team
Required experience needed in plumbing must be 2 years and district heating of 1 year
Full UK Drivers Licence
Duration Permanent with a 6 month probation period
Salary £30,000 - £32,000 per annum depending upon skills and experience
Hours 40 hours a week
Annual Leave 20 days plus the 8 days Bank Holidays
Benefits Stakeholder pension
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