Warranty/Service Administrator

Posted 21 December 2018 by Volkswagen Commercial Vehicles

As a Service/Warranty Administrator, your Key Objectives will be:

Job Purpose: To ensure accurate submissions of warranty and goodwill claims on a daily basis and also monitoring daily, weekly and monthly warranty reports. Provide excellent support and administrative service to the Service Department

As an Volkswagen Commercial Vehicles Warranty Administrator, your Key Objectives will be:

Ensure all administrative functions within the warranty department are carried out in accordance with company policy.

Review warranty reporting systems with the line manager to identify improvements where possible.

Administer warranty policy in the best interests of the Centre, manufacturer and customer.

To keep accurate records of warranty submissions, credits, rejections and customer contributions towards goodwill claims.

Ensure that all frontline staff complete records correctly when warranty is diagnosed on a vehicle.

Maintain relationships with other staff members, specialist repairers and manufacturers representatives.

Inform all relevant staff of forthcoming recall campaigns and changes in warranty/goodwill procedure.

Maintain knowledge on all warranty procedures and documentation. Support other staff members on all warranty related matters.

Supporting the service advisors in busy periods.

**Strictly no Agencies**

Reference: 36888513

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