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Warranty Manager

Warranty Manager

Posted 5 April by Inchcape Retail Limited Ended

Warranty Manager - Porsche Bournemouth & Portsmouth

This is a dual site role, managing the warranty process for both Porsche Bournemouth and Portsmouth. It is a full time position, working Monday-Friday 8.30am-6pm.

The Role

The Warranty Manager is responsible for correctly applying manufacturer’s warranty and goodwill policies and procedure.

Role Requirements

* Knowledge and experience of the warranty process

* Computer Literate

* Experience of working with standard forms and documentation processes

* Numerate and used to working with financial statements

Your Responsibilities

* Identify claims flagged as manufacturer rejections and are which are overdue for payment

* Determine if claims can be corrected

* Perform regular analysis of warranty write-offs for review with Aftersales Manager

* Establish frequency of self-audit - based on manufacturer standards

* Access manufacturer 'self-audit’ documentation

* Identify any areas of concern

* Take actions to prevent future re-occurrence of non-conformity and monitor action plans

* Ensure all policy claims are quickly dealt with and customer reimbursements are correct

* Effectively control retail dealers input/output claims

* Be actively involved in costing and ensure the procedures adopted by the Workshop Controller are in line with established procedures

* Ensure that all documentation is completed in line with the Assurance Policy

* Maintain high standards of control over displaced material returned

* Check and clear weekly statement and query any overdue claims, or claims not paid or any discrepancies in payment

* Prepare all warranty claims for submission for payment

* Ensure that company standards are followed in relation to control of funds, vehicles, and other company resources

* Ensure that steps are taken to ensure safe working processes are followed and provision of H&S legislation are complied with


Warranty Managers will receive an excellent salary, company car and other great benefits including:

22 days holiday, rising to 25 after 5 years, Company pension scheme,
Life assurance, Discount gym membership, Vehicle purchase discount, Employee Advantage - retail discounts with over 3000 retailers and Cycle to work scheme

Required skills

  • Automotive
  • Dealership
  • Warranty

Reference: 34834914

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