Warranty Executive

Posted 5 April by Volkswagen UK

This exciting opportunity exists within our Breeze Volkswagen Retailer in Poole

**Please note: all candidates must follow the on-line application process**

With over 250 franchised retailers across the UK offering outstanding working environments, the brand continues to grow year on year.

As an energetic, focused and thriving company, we believe our people are what sets us apart and drives our company forward. If you want to be part of our journey, we will offer you:

• A competitive remuneration package

• Comprehensive and continuous training

• Contributed Company pension scheme

• New vehicle preferential purchase scheme

• Life assurance scheme

• 24 days annual holiday, plus bank holidays

• A vibrant and professional working environment

• Exciting career opportunities

Hours of work

Monday - Friday 8am - 5.30pm

Saturday - 8am - 4.00pm ( on a rota basis)

Please note: All candidates must follow the on-line application process

The ideal candidate will possess excellent communication skills and be numeracy literate with a high attention to detail. This is a fantastic opportunity for someone wanting to progress their skills within a leading retailer. Previous experience within a main dealer would be an advantage.

As a Warranty Executive, your Key Objectives will be:

Objective: Apply the Volkswagen warranty and goodwill policy and procedures correctly to achieve the highest level of customer satisfaction

Provide advice on warranty and goodwill to other Retailer members to ensure total customer satisfaction

Use technical knowledge and understanding of warranty procedures to enable effective, economic and correct application of manufacturer’s warranty and goodwill systems

Maintain customer information on specific Retailer programmes

Objective: Submit accurate warranty and goodwill claims on a daily and weekly basis

Ensure correct submission of warranty/goodwill claims are made to manufacturer

Ensure that all jobs passed for warranty/goodwill submissions are accurately invoiced and costed and where deviations occur suggested improvements and corrective actions are made to the Service Manager / Operations Manager

Document all warranty, goodwill and recall work as per manufacturer’s requirements and Retailer policy

Ensure requests for advice/consideration are made to manufacturer in special cases where normal procedures do not allow claims to be submitted

Objective: Monitor daily and weekly warranty reports

Review warranty reporting systems with the Service Manager / Operations Manager and initiate improvements where necessary

Examine outstanding warranty debts on the weekly and daily reports and implement action to ensure their recovery

Ensure the defect reports and quality control reports are completed correctly by the workshop staff following manufacturer’s guidelines

Review warranty publications on Desktop daily for latest information and to ensure understanding

Objective: Help Retailer to achieve industry-leading standards of process efficiency and cost control

Ensure all clerical functions within the warranty department are carried out in accordance with company policy and that Service Advisers and workshop staff complete relevant records accurately when a warranty situation occurs on a vehicle. Maintain records of warranty submissions, credits, and customer contributions towards goodwill claims

Liaise with Parts Department to ensure all parts replaced under warranty are retained for the correct period of time, are labelled and made available to manufacturer on request

Check credit notes for accuracy and pass to Accounts for processing. Apportion the costs for disallowed warranty claims and returned parts to the appropriate source

Administer warranty policy in the best interests of the Retailer, the manufacturer and the customer aiming for profitability and efficiency

Inform relevant Retailer personnel of changes in warranty / goodwill procedures

Carry out internal warranty audit and present findings to manager

Objective: Ensure compliance with company policies and industry guidelines

Operate within the law at all times

Ensure all health and safety legislation and internal procedures are followed

Operate at all times within company policy

Undertake all other tasks and responsibilities as requested by the Service Manager / Operations Manager

**Strictly No Agencies**

Reference: 34833744

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