WARRANTY ADVISOR (Automotive)
BASIC SALARY £25,000pa (Plus Team Bonus)
Duties & Responsibilities
We are currently seeking an experienced Warranty Advisor to join a very busy Aftersales team. This is a crucial role which provides administration and support to the Aftersales team, which involves liaising with all relevant departments. You will need to be extremely tidy and organised, have strong attention to detail and ensure full compliance with all manufacturer warranty systems and minimise the risk of warranty audit failure.
·To comply with manufacturer warranty submission times without exception
·Monitor claim progress through accessing manufacturer systems at least on a weekly basis
·To carry out dealership warranty audits in line with the agreed timetable.
·Prompt action must be taken to resolve issues identified before manufacturer audits take place
·Maintain good working relationship with manufacturer warranty department
·Regularly check manufacturer warranty bulletins for any new developments and promote best practice across the division
·Apply the manufacturer’s warranty and goodwill policy and procedures correctly to achieve the highest level of customer satisfaction
·Submit accurate warranty and goodwill claims on a daily and weekly basis
·Monitor daily and weekly warranty reports
·Help retailer to achieve industry-leading standards of process efficiency and cost control
·Ensure compliance with company policies and industry guidelines
·To ensure that all warranty claims submitted comply with manufacturers’ published manuals/repair time schedules and all invoices on the warranty debtor accounts are legitimate claims
·This busy role involves a lot of liaison with the dealerships and manufacturers.
The ideal candidate should be computer literate with good communication skills.
You will need to be extremely organised and excellent attention to detail along with the ability to manage the workload efficiently.
AUTOMOTIVE TECHNICAL EXPERIENCE IS ESSENTIAL, THIS WILL SUIT A VEHICLE TECHNICIAN, PARTS ADVISOR OR SERVICE ADVISOR LOOKING TO MOVE INTO THIS ROLE!
To apply please call or send your CV to Mandy Grant – - Tel: (Mobile Friendly) Mobile -