Warm Calling Customer Service £17k

Posted 13 March by Southam Selections Easy Apply

Warm Calling Customer Service Advisor (B2B)

Cheshire Oaks

£17k basic + bonus

Southam Selections are currently recruiting for a warm calling customer service advisor who can research on the phone / internet to gather information and update accounts allocated to you that day / week.

There is absolutely no sales in this role but there are still targets and KPIs that you need to hit on a weekly basis.

You will schedule your days and prioritise your workload.

Working Hours

8.30am -5pm Monday to Friday

The Role

The main purpose of the role is to research and add information to allocated accounts using a non-sales approach and fact finding by making phone calls, internet and other communication sources. This is to enable the Sales Team to do their role effectively. You will be working within a team and sharing information but you need to be self motivated and able to use your common sense to reach targets given.

Duties include;

·Achieve daily / weekly / monthly targets

·Work well within a team to collect the information required

·Being responsible for your own accounts

·Managing and prioritising your work load

·Deal with Customer Services

·Build relationships with contacts within the construction industry

About you

You will ideally have some experience making calls and coordinating things together

This role is not a sales role, however there is a lot of hard work involved and you will be making a lot of warm calls

You need to be confident and work well within a team

Benefits include;

As well as monthly and quarterly bonuses, the company offer a fantastic training academy where you can develop your skills over the space of 6 months +

·25 days holidays which goes to 27 after 2 years’ service

·Discounted Gym Fees

·Closed over Christmas

·Cycle to work scheme

·Learning and Development opportunities

·Reward Gateway scheme

Reference: 34668964

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