Mon-Sat 07.00 - 16.30 or 08.00-17.30 - 5 days per week
Must be over 21, have held a Full clean UK Driving License for a minimum of 2 years with no points and Reach or Counter Balance License (with experience)
Your role is to assist the Warehouse Manager with the following tasks:
·Deliver excellent customer service that exceeds all customer’s expectations
·Comprehensive product knowledge (Enabling alternatives to be suggested to customers and expert advice given)
·To provide occasional cover delivering goods to customers mainly in a transit size vehicle at times when the regular driver is absent. There will be no overnight stays and deliveries will be mainly in the South and up to the Midlands.
·Take in deliveries by way of handballing and reach forklift, following the Company processes at all times
·Pass all completed delivery notes onto the Customer Service team
·Arrange return of incorrectly delivered or damaged products, complete a "Returns" note and inform supplier
·Prepare and check outgoing deliveries ready for the following day
·Keep warehouse, yard and damaged door area clean and tidy
·Solve all warehouse related 'problems’ i.e. roller shutter, forklifts, lights etc.
·Ensure that all customers are dealt with efficiently, courteously and as promptly as possible
·Deal with customer complaints/enquiries and follow them through to a satisfactory conclusion
·Keep paperwork precise and clear so that tasks may be followed by colleagues
·Ensure all promises made to customers are realistic, achievable and are completed
·Ensure that all Company systems and procedures are followed at all times
·Keep a tidy, safe working environment following all Health and Safety procedures
·Prepare and assist with biannual stock checks adhering to Company procedure
·Supplied company uniform to be worn at all times and kept neat, clean and presentable
·Assist with the training and development of all new recruits
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