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VRC Customer Services Administrator

Posted 1 February by Morson Group Ended

Customer Services Administrator, Part Time; Portsmouth; 12 Months; Hours: 12 hrs pw ; £9.00 per hour PAYE

We are recruiting for a Part Time Visitor Reception Centre Administrator for our client based in Portsmouth.

Primarily responsible for processing passes for visitors and dealing with a variety of visitors including visitors from other sites and members of the public - including those who are lost and usually looking for the Continental Ferry Port or HMS Warrior and HMS Victory.

Other duties include processing Task Packs to ensure that any Contractors working on site for the company are working safely and securely.

We work from 2 locations at present, the Main Office located just inside the Gate and a Portacabin nearby. This vacancy is shared between the two locations. The main office can be very busy particularly on Mondays and early mornings.

We are open 6.00am - 6.00pm Monday to Friday; working a 37-hour week, covered by a 3-shift pattern. We are also open on Saturday between 7.00am - 12.00pm, but this is overtime and is rostered.

Key Responsibilities:

Occasionally, you will be required to drive the chaperone vehicle visitors from Trafalgar Gate to meet their sponsors.

Process temporary personal ID passes, ensuring relevant checks are carried out and that processes are strictly adhered to.

Greet visitors in a friendly, polite and professional manner.

Process requests received by e-mail, telephone and in person.

Assist with agency on-boarding and induction service.

Assist with process confirmations and briefings to the business.

Investigate and solve customer queries.

Record and maintain work related stats and reports to agreed deadlines.

Skills and Qualifications:

Confident driver with clean driving license (not necessary but desirable).

Strong administrative, clerical and customer service experience.

PC literate, with previous MS Office experience.
Able to communicate effectively with tact and diplomacy.

Able to resolve problems or situations encountered & flag up those out of the ordinary or requiring assistance and/or authority from others.

Able to maintain accurate records and provide management information.

Capable of working under pressure and delivering against tight deadlines.

Able to prioritise own work and meet objectives/deadlines.

Morson is acting as an employment business in relation to this vacancy.

Reference: 34372111

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