Volunteering Officer

Posted 8 March by National Trust Ending soon

We know that when volunteering is well managed, it brings huge positive benefits for organisations, communities and individuals. It’s also at the heart of the National Trust: we were founded by volunteers and they have always been part of our organisational DNA.

This role would be ideal for someone looking for an internal secondment, or an opportunity to gain experience in a busy and exciting role.

What it's like to work here

The 70-strong team of staff at this spectacular Victorian gothic house have ambitious plans for growth over the next few years. Tyntesfield’s excellent location just outside of Bristol means there is great scope to develop the visitor experience to this vast estate, and the team are encouraged to be forward thinking and creative in their approach. There is a strong sustainability focus at the property with working kitchen gardens that produce delicious produce for the café and restaurant.

What you'll be doing

Tyntesfield are lucky enough to have a huge volunteer team, with 871 volunteers supporting every element of looking after this special place. You'll be looking to broaden your experience and embrace new challenges in this crucial role for the property. You'll be co-ordinating the delivery of a creative volunteering programme to meet the Bristol Portfolio business plan objectives. You'll promote and plan for great volunteering and support the creation of new offers and approaches. You'll continually develop and review volunteer involvement, building on our commitment to involve our volunteers at every level in all we do.

You’ll be working closely with the property management team to jointly deliver volunteer growth and satisfaction. Essentially this role is about being great with both people and systems and you'll excel at both. We aim to offer a rewarding volunteering experience for our existing volunteers and want to develop the team in order to offer an even better service to our visitors. You’ll be responsible for promoting this professional volunteer culture within the staff team, and supporting managers, increasing their competencies by sharing knowledge to help them effectively lead their volunteers. You'll supervise the administration of the electronic volunteer records management system, making sure all information is in line with data protection standards and that volunteer contribution is recognised.

You'll directly supervise a small team of experienced administrative volunteers, and work alongside volunteers and volunteer managers with all departments in the portfolio. You'll work in partnership with relevant local and national organisations to develop appropriate and creative volunteering opportunities, for everyone. You'll also be developing and managing the delivery of the volunteer recruitment and induction programme, making sure that all volunteers are welcomed into the team and have all they need, including training, to carry out and enjoy their role.

Who we're looking for

To deliver this role successfully, you'll need to;

  • Demonstrate a sound understanding of volunteer trends and be enthusiastic about promoting the benefits of great volunteer involvement and opportunities
  • Be passionate and enthusiastic about working with volunteers and understand the differences between staff and volunteers, particularly the legal frameworks
  • Have excellent verbal and written communication skills including public presentation and influencing
  • Be a great people manager with a track record for inspiring others and be able to adapt approach and style to work with other people's agendas
  • Have a flexible approach and positive attitude to change
  • Have a sound working knowledge of volunteering trends, principles and practice
  • Have excellent social media and IT skills
  • Have a working knowledge of data protection guidelines and their application
  • Have experience of developing and delivering training
The package

Looking after you

  • Health cash plan - from as little as £2.81 per month for you and your dependents
  • Pension contribution match up to 10%
  • EAP and proactive Health and Wellbeing
  • Discounted gym membership

Looking after your career

  • Grow your career through professional training courses across the Trust
  • Develop your skills with an internal secondment
  • Pay review linked to values and behaviours, commitment to progression
  • Income protection due to illness

Unique to Us

  • Work in some of the most beautiful, iconic and unique locations in the UK
  • Free entry to NT properties for you, a guest and your children (under 18)
  • 20% off in our retail and catering outlets
  • Discount up to 35% off a National Trust holiday cottage booking

Required skills

  • Communication Skills
  • Social Media
  • Training
  • Volunteer Management
  • People Development

Reference: 34635617

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