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Volunteering & Inclusion Experience Design Co-ordinator x 2

Volunteering & Inclusion Experience Design Co-ordinator x 2

Posted 20 June by National Trust
Ended
Summary

We’ve got an exciting opportunity to take on a new role as Volunteering & Inclusion Experience Design Coordinator. You’ll be working closely with colleagues to continuously push the boundaries on how we engage with our volunteers to make us a more effective and inclusive organisation.

If you are experienced in creating a range of resources to meet the needs of your end user and want to continuously improve how yourself and others work this is the right opportunity for you…

Please note the role is open to both full time and part time applications.

What it's like to work here

The Volunteering and Inclusion team currently has 14 members of staff with more people joining us in the next 12 months. Our work is supported by a team of office and home-based volunteers.The team has a real diversity of previous experiences and backgrounds and we are keen to continue to involve new people with new ideas in our work.

The Experience Design team is a team within this broader team. We currently have three Experience Designers and a manager so with this recruitment campaign we’ll be doubling the number of people in the team. We are excited about the opportunities this increased resource and a greater focus on putting end users at the heart of our work will have on our ability to deliver really great work that has an impact right across the organisation. For the last year the Experience Design team has been using the Scrum framework to plan and deliver our work. This means working closely together and having frequent open conversations about how things are going and how we could make them better.

As a Volunteering and Inclusion team we’ve just developed a new ambition for our area that we now need to turn into a reality; it’s a really interesting time to be joining us.

What you'll be doing

As Volunteering & Inclusion Experience Design Coordinator you’ll be responsible for supporting a wide range of work across the team and the Trust. This work helps to ensure that our managers have the right guidance and support to create a place where volunteers and staff have a great overall experience in an inclusive culture.

Your role will be operating aspart of a Scrum team to design and deliver services and resources that help create positive experiences for the breadth of people who want to get involved with our work.

Using your knowledge of designing experiences and resources, you will be working with the Volunteering and Inclusion Team Experience Designers in supporting the involvement of circa 64k volunteers around the Trust. You’ll also be responsible for creating enablers of inclusive behaviour. Your strong partnership and engagement experience will help increase the range of people we involve and how we involve them.

For more information please read the full role profile attached to this advert.

Who we're looking for

To be successful in this role you'll need to have the following;

  •  Flexible attitude and positive approach to change
  • Proven ability to write clear communications or create visual designs for a range of audiences via different channels
  • Experience of creating resources and approaches to enable great internal and external service
  • Strong IT and digital skills as well as experience of working on social media platforms
  • Ability to build strong working relationships with a wide range of people but especially within your team
  • Previous experience of creating, using and designing people systems to enable users to carry out their roles
  • An interest in volunteering and inclusion
The package

Benefits

Benefits include flexible working whenever possible plus free parking at most locations. You’ll be entitled to discounts in high street stores and cinemas, National Trust shops and NT cafes, and have free entry to NT properties for you, a guest and your children (under 18).

Your health and wellbeing is important to us and is supported through generous annual leave and the option to buy additional days (minimum contract length applies), a cycle to work scheme, subsidised health cash plan and confidential access to a free support service 24 hours a day should you need it.

Your future financial health is helped by an employer matched - up to 10% of basic salary - contributory pension scheme and you can further your career with training and development tailored to you.

All of this and the opportunity to give something back to your community with up to 5 days of paid volunteering per year!

Reference: 38164003

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